Digital Impact Associate
Organizational Context
The United Nations Volunteers (UNV) programme focuses on building national capacities through volunteerism. In Niger, UNV's Digital Impact Associates support UNICEF in strengthening digital skills and improving the effectiveness of digital systems and services for development programs. This role contributes to SDGs 4 (Education), 9 (Innovation and Resilient Infrastructure), and 17 (Partnerships). Volunteers will enhance the digital environment for child rights through technical support, cybersecurity, digital asset management, user support, and promoting digital solutions, embodying UNV values of civic engagement and technological innovation.
Job Purpose
As a Digital Impact Associate with UNICEF Niger, under the supervision of the Digital Impact Specialist, you will play a crucial role in enhancing digital capabilities and optimizing digital systems for development programs. Your responsibilities will include providing first-level technical support, managing digital assets, ensuring cybersecurity, and promoting the adoption of digital solutions. You will contribute to creating a high-performing and inclusive digital environment that supports child rights. This assignment aligns with UNV's strategic framework for national capacity development and contributes to achieving key Sustainable Development Goals, fostering innovation, and strengthening partnerships for sustainable development.
Responsibilities
Under the supervision of the Digital Impact Specialist, you will provide first-level technical support, managing service requests and incidents through the institutional tool, ensuring timely resolution or escalation. You will maintain a reliable and high-performing digital environment, diagnosing and resolving technical issues, and producing reports to improve digital infrastructure performance. Responsibilities include supporting digital asset inventory, labeling, tracking, and contributing to performance indicator analysis. You will also provide initial support for cybersecurity incidents, participate in information security awareness, and help implement robust protection systems. Furthermore, you will support the adoption of digital solutions by gathering needs, facilitating change management, and integrating accessibility and data protection. You will contribute to designing, implementing, and monitoring program digital initiatives, providing recommendations based on data and user feedback.
Work Experience
A minimum of 1 month of experience is required, with 3 months of relevant experience being desirable. Experience in IT or a related field is advantageous. Proficiency in Windows, Microsoft 365, IT/AV equipment, and fundamental networking principles is expected. Knowledge of operating systems, networks (TCP/IP, DNS, DHCP), and common software is necessary. The ability to quickly diagnose and resolve hardware and software issues is essential.
Skills
Key technical skills include systems and networks, hardware/software knowledge, and troubleshooting. Interpersonal skills involve inclusive communication, user-centered support, and empathy. Functional UNV competencies include a strong willingness to contribute positively, upholding volunteerism values, effective prioritization, problem-solving, and clear oral and written communication. Expertise areas include Information Technology and Telecommunications, Data Science, Information Management, and Artificial Intelligence.