IT Specialist
Organizational Context
The United Nations Economic Commission for Africa (ECA), established in 1958, promotes economic and social development, intra-regional integration, and international cooperation for Africa's development. Its mission is to deliver ideas and actions for an empowered and transformed Africa, guided by the 2030 Agenda and Agenda 2063. The Sub-regional Office for North Africa (ECA SRO-NA) in Rabat serves seven member states, aiming to enhance accelerated and inclusive growth through economic diversification, fiscal management, and regional integration.
Job Purpose
The IT Specialist (National UNV Expert) will support the Administrative and Finance Unit at ECA SRO-NA in Rabat, Morocco. This role is crucial for maintaining the smooth functioning of the office's information technology operations. The specialist will provide comprehensive technical assistance in system administration and support, ensuring the design, development, and maintenance of desktops, telecommunication, and information systems. The position requires a client-focused, quality-oriented approach to deliver high-quality assistance to all internal and external clients, working collaboratively with staff and ICTSS to ensure consistent service delivery and information exchange.
Responsibilities
The IT Specialist will manage and configure desktop systems, including software distribution, updates, testing, and troubleshooting. They will provide technical advice and training to staff, maintain databases, and draft documentation. Responsibilities also include server operations and administration, involving installation, configuration, testing, and deployment of server hardware and software (LAN, OS, email, Unix, Linux, databases, web software, firewalls, DNS, DHCP). This includes system monitoring, troubleshooting, escalation, and liaising with ICTSS. The role involves service installation and support, logging and resolving problem calls, diagnosing hardware/software/connectivity issues, and providing end-user training. Additionally, the specialist will handle procurement and logistics for IT assets, including inspection, inventory management, and troubleshooting/repair of equipment. Service coordination includes managing service requests, work orders, monitoring progress, and ensuring client satisfaction through quality assurance procedures.
Work Experience
A minimum of 7 years of relevant work experience in Information and Communications Technology (ICT), IT program/project support, and event IT support is required. Experience with advanced programming languages, database design and management tools, and graphics software design/troubleshooting is desirable. Experience in data analytics or within the United Nations or international organizations is also advantageous.
Skills
Key competencies include integrity, respect for diversity, accountability, adaptability, flexibility, creativity, judgment, decision-making, planning, organizing, professionalism, and self-management. Technical expertise areas include information technology and telecommunications, data science, information management, artificial intelligence, and software development.