ICT Assistant
Organizational Context
UNICEF in Lao PDR, operating for over 45 years, is dedicated to advocating for children's rights and providing essential services like education, health, and sanitation. The organization focuses on reaching vulnerable and excluded children through partnerships. The ICT team supports UNICEF's mission by delivering technology solutions that align with business requirements and operational objectives, ensuring effective service delivery and digital transformation.
Job Purpose
The ICT Assistant will provide technical expertise to the UNICEF Lao PDR ICT team, supporting the delivery of essential ICT services. This role is crucial for enabling clients to achieve their organizational goals and operational objectives through effective technology solutions. The incumbent will anticipate ICT needs, develop and implement solutions, and manage digital systems and data to support UNICEF's mission. Key contributions include administering ICT applications, developing dashboards and reports for decision-making, and supporting the automation of office workflows, all aimed at enhancing service delivery and promoting the rights and well-being of children in Lao PDR.
Responsibilities
The ICT Assistant will manage and administer ICT applications to ensure optimal functionality and user experience. This includes analyzing business requirements, developing functional specifications, and designing/maintaining interactive dashboards and reports using data from multiple sources to support management decisions. The role involves supporting the development, testing, and implementation of applications and systems, including automating office workflows with Microsoft 365 tools. Additionally, the assistant will provide Help Desk support for ICT hardware and applications, troubleshoot issues, and develop technical documentation and user manuals. Training users on ICT systems and digital workflows will also be a key duty. The position requires assisting in ICT project management, preparing performance and inventory reports, and supporting emergency preparedness and response activities by maintaining collaboration portals and providing ICT support during activations. The role also promotes green ICT initiatives and ensures compliance with ICT security policies.
Work Experience
Requires at least 1 month of experience, with 1 year of relevant experience being desirable. Experience should include ICT Help Desk and end-user support, Microsoft 365 administration, developing digital solutions with Power Apps/Automate, advanced Microsoft Excel for data analysis, and dashboard development with Power BI. Experience with mobile application development, working in the UN, or international development organizations is an asset. Strong analytical, problem-solving, and documentation skills are essential.
Skills
Proficiency in ICT Help Desk support, Microsoft 365 (SharePoint, Teams, Outlook, OneDrive), Power Apps, Power Automate, Power BI, and advanced Excel. Strong analytical, problem-solving, and documentation skills. Good communication and interpersonal skills. Ability to work independently and under pressure. Interest in digital transformation, innovation, and UN system values. Knowledge of child rights and volunteerism is desirable. UNICEF Core Values: Care, Respect, Integrity, Trust, Accountability, Sustainability.