Assistance au programme
Organizational Context
The International Organization for Migration (IOM) in Senegal, with support from the European Union, implements the Programme for Protection, Return and Reintegration of Migrants in Sub-Saharan Africa (MPRR-SSA). This program aims to ensure the sustainable economic, social, and psychosocial reintegration of returning migrants. Post-reintegration follow-up is crucial for assessing progress, identifying challenges, and improving intervention quality. The IOM Senegal office is seeking online volunteers to support these efforts through remote beneficiary monitoring, data updates, results documentation, and success story collection.
Job Purpose
This role supports the IOM Senegal's reintegration program by providing essential remote monitoring and data management for over 4,000 returning migrants. Given the high caseload of case managers, online volunteers will maintain regular contact with beneficiaries to ensure information dissemination and data collection. The primary purpose is to assist in tracking reintegration progress, identifying challenges, and gathering success stories to highlight the program's impact. This involves acting as a remote support function, akin to a call center or helpline, to bridge communication gaps and ensure consistent follow-up, thereby contributing to the program's overall effectiveness and the sustainable reintegration of migrants.
Responsibilities
Online Volunteers will support the follow-up activities for returning migrants, contributing to improved data quality, post-reintegration monitoring, and program results documentation. Working closely with the reintegration team, and under the guidance of the Information Management Assistant, volunteers will undertake the following key activities: - Contact returning migrants to provide information on the reintegration process and update beneficiary data, including location, commune, region, and contact details. - Conduct regular telephone follow-ups with reintegrated migrants to assess their activity progress, identify encountered challenges, document achievements, and provide appropriate advice or orientation when needed. - Collect testimonials and success stories through remote interviews (phone, WhatsApp) and draft success stories according to the provided template, showcasing the positive outcomes of the program.
Work Experience
Demonstrated experience or interest in data collection, project management, or communication is required. Experience in migration, development, or humanitarian action is considered an asset. Excellent communication and listening skills, a sense of confidentiality, and proficiency with digital tools (Microsoft Office, Excel, Teams, WhatsApp, data collection forms) are essential.
Skills
Excellent communication and listening skills, confidentiality, proficiency in digital tools (Microsoft Office, Excel, Teams, WhatsApp, data collection forms). Fluency in French is required. Knowledge of Wolof and/or Pulaar is desirable for beneficiary communication and remote follow-up. Expertise areas include Administration, Data Science, Information Management, Artificial Intelligence, and Information Technology/Telecommunications.