Coordinate design, testing and release of OHCHR human rights web platform
Organizational Context
The United Nations, founded in 1945, is dedicated to international peace, security, friendly relations, social progress, better living standards, and human rights. The Office of the United Nations High Commissioner for Human Rights (OHCHR) supports digital programmes, including a Complaint Submission Portal and Case Management System. This assignment directly contributes to SDG 16, promoting peace, justice, and strong institutions by ensuring victims of human rights violations can access UN mechanisms effectively.
Job Purpose
This assignment supports OHCHR's digital transformation by coordinating the design, testing, and release of its human rights web platform, specifically the Complaint Submission Portal and Case Management System. The role is crucial for ensuring the platform's reliability and functionality, including new features like the Urgent Actions mechanism and the State Portal. The Online Volunteer will act as a focal point for test coordination, knowledge base content, and design quality, contributing to SDG 16 by enhancing access to justice and information for victims of human rights violations worldwide. This role offers exposure to the full delivery cycle of enterprise platforms.
Responsibilities
The Online Volunteer will coordinate user acceptance testing (UAT) and release processes for the Petitions Submission Portal and Case Management System. This includes reviewing requirements, creating and executing test cases, logging and tracking defects, and preparing release readiness reports. Additionally, the volunteer will manage stakeholder coordination for the Urgent Actions (UA) release, acting as a liaison between the development team and the business unit. Responsibilities include documenting meetings, organizing demonstrations, collecting feedback, translating it into change requests, and coordinating UAT for UA functionality. The role requires daily remote collaboration, status updates, and participation in planning and stakeholder meetings.
Work Experience
Demonstrated experience in UX/UI or web design, with proficiency in Figma and a portfolio of delivered websites. Hands-on experience in software/website testing, including writing test cases, executing tests, and defect tracking using tools like Azure DevOps or Jira. Experience coordinating between business and technical teams is also required.
Skills
Proficiency in UX/UI design and web development tools (e.g., Figma). Strong skills in software testing, including UAT, test case creation, execution, and defect management. Excellent coordination and communication abilities, with experience in stakeholder management and presenting to non-technical audiences. Ability to work independently, manage time effectively, and handle confidential information. Knowledge of business analysis, Agile/Scrum, and a genuine interest in human rights are desirable.