Telecommunications Assistant (Archiving and Records Management)
Organizational Context
The UN Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO) was established in 1999 under the UN Department of Peacekeeping Operations. MONUSCO supports the DRC government in protecting civilians, reducing threats from armed groups, and combating sexual and gender-based violence. It also aids in stabilization by fostering functional state institutions, including security and judicial bodies, and supports informed decision-making on vetting security forces and operational planning.
Job Purpose
The Telecommunications Assistant (Archiving and Records Management) will support the Chief of the Information Management Unit within MONUSCO. This role involves assisting in the collection, organization, and maintenance of operational data and records, ensuring data quality, and supporting the creation of information products and reports. The position contributes to effective knowledge management by maintaining filing systems, archiving documents, and facilitating information retrieval. Additionally, the assistant will provide user support for information management tools and assist in preparing training materials, ultimately ensuring that information repositories are accurate, data is readily available for reporting, and users receive timely support.
Responsibilities
The UN Volunteer will provide comprehensive support to the Information Management Unit. Key duties include assisting in the collection, compilation, and organization of operational data from diverse sources, and maintaining information repositories, shared folders, and databases. The role involves supporting data quality checks and verification before dissemination, and updating information products, dashboards, and reporting tools. Maintaining filing systems and records according to established procedures is crucial. The volunteer will also support the preparation of statistical reports and summaries, assist in creating data visualizations, and consolidate information from field offices. Furthermore, the position entails supporting document management and archiving activities, maintaining inventories of information products, and organizing resources for easy retrieval and sharing. Basic user support for information management tools and assistance in preparing user guides and training materials are also expected, alongside performing routine administrative tasks related to information management.
Work Experience
A minimum of three years of experience is required, with five years of relevant experience being desirable. Experience in information and records management, paper-based archiving, data collection, reporting, database management, or administrative support is essential. Familiarity with UN record management systems like TRIM or Content Manager is beneficial. Experience with Microsoft Office Suite (Excel, Word, PowerPoint) is desirable, and knowledge of Power BI, SharePoint, or similar tools is an asset.
Skills
The role requires integrity, professionalism, and accountability, with the ability to apply expertise and good judgment. Strong planning and organizing skills are necessary to manage workload efficiently and work under pressure. Effective communication, both written and spoken, is important for reporting and interaction. Teamwork and respect for diversity are crucial in a multicultural environment. Flexibility, adaptability, and the ability to work independently in potentially challenging conditions are also key. A genuine commitment to UN core values and volunteerism principles is expected. Specific technical skills include administration, information technology, telecommunications, communication, advocacy, and public information.