Documentation and Research Support - UNDSS IAU (UNDSS HQ)
Organizational Context
The United Nations Department of Safety and Security (UNDSS) provides leadership, operational support, and oversight for the UN security management system, aiming to enable the safest and most efficient conduct of mandated programmes globally. The Insight & Accountability Unit (IAU) at UNDSS Headquarters focuses on internal digital innovation and knowledge management, aligning with UN 2.0 and the UNDSS Digital Transformation Strategy. This involves structured documentation, research, and user support for internal initiatives.
Job Purpose
This role supports the UNDSS Insight & Accountability Unit (IAU) in its digital innovation and planning workstreams by providing essential documentation and research assistance. The volunteer will investigate AI chatbot technologies, review best practices, and conduct testing. The primary contribution will be a comprehensive research document to guide the design and architecture of the IAU's AI Chatbot, incorporating findings from testing and design considerations. This work is crucial for the controlled internal implementation of digital initiatives, adhering to UN governance and security policies.
Responsibilities
Assist with documentation and research for UNDSS IAU digital innovation and planning workstreams. Focus on researching AI chatbot technologies, approaches, and best practices through desk reviews and benchmarking. Conduct structured testing of the AI Chatbot. Prepare a final research document detailing the design and architecture of the IAU AI Chatbot, including testing observations and design considerations. Develop clear written summaries, meeting notes, and structured briefing materials. Support the preparation of user guides, training materials, or similar documentation. Ensure all activities align with knowledge management, data analytics, and digital transformation principles within an international or public-sector context.
Work Experience
Experience in research, desk review, benchmarking, or documentation activities is required. Demonstrated ability to prepare clear written summaries, meeting notes, and briefing materials is necessary. Familiarity with knowledge management, data analytics, digital transformation, or programme support in an international/public sector context is beneficial. Experience preparing user guides or training materials is desirable.
Skills
Key competencies include professionalism, integrity, planning, organizing, communication, drafting, teamwork, stakeholder responsiveness, an innovation mindset, and attention to detail. Expertise in communication, advocacy, public information, and information technology/telecommunications is relevant.