Operations Coordination Associate
Organizational Context
The United Nations Resident Coordinator’s Office (RCO) in Tunisia serves as the primary coordination body for the UN system, aligning activities with national priorities and strengthening local capacities. It champions the 2030 Agenda for Sustainable Development and engages with government, civil society, and partners to address national challenges. The RCO supports the UN Country Team (UNCT) in strategic planning, development economics, partnerships, data management, and communications, fostering integrated and effective UN support.
Job Purpose
The Programme and Thematic Coordination Associate will provide flexible support to the UN Resident Coordinator's Office (RCO) and the UN Country Team (UNCT) in Tunisia. This role is crucial for ensuring coherent, integrated, and effective UN support aligned with national development priorities and the 2030 Agenda. The associate will contribute to core coordination functions including strategic planning, development economics, partnerships, data management, and communications. In line with the UN 2.0 vision, the position will help strengthen the use of data, digital solutions, innovation, and behavioural science to enhance coordination, decision-making, knowledge management, and the overall impact of the UN system's collective work in Tunisia.
Responsibilities
The Operations Coordination Associate will support the Resident Coordinator's Office in various functions under the direct supervision of the Head of Office. Key responsibilities include: managing the Operations Management Team (OMT) secretariat by preparing meeting documents, organizing meetings, and tracking actions; supporting Business Operations Strategy and common services by monitoring indicators, identifying efficiencies, and assisting with operational agreements; developing and maintaining performance dashboards using operational data, creating automated tracking tools, and analyzing trends; driving digitalization and process improvement by mapping processes, developing digital workflows, and exploring AI applications; managing knowledge and information by maintaining digital repositories, ensuring systematic filing, and developing knowledge products; creating communication and digital products such as presentations, infographics, and reports to explain OMT initiatives; implementing client feedback mechanisms to improve common operational services; and contributing to UN 2.0 initiatives by leveraging data, digital tools, innovation, and behavioural science. The associate will also provide broader RCO support, including logistical assistance for meetings and contributing to thematic coordination activities as needed.
Work Experience
A minimum of one month of relevant professional experience is required, with a preference for experience in administration, operations, project coordination, business process management, procurement, finance, HR, ICT, logistics, data management, knowledge management, digital transformation, or multi-stakeholder coordination. Experience with the UN or international organizations is advantageous. Strong organizational, planning, analytical, and drafting skills are essential, as is familiarity with data visualization tools and digital collaboration platforms. Experience with workflow tools and AI applications is a plus.
Skills
Key competencies include professionalism, integrity, accountability, respect for diversity, teamwork, client orientation, planning, organization, adaptability, communication, creativity, innovation, knowledge sharing, and a commitment to continuous learning. A UN 2.0 mindset is expected, emphasizing curiosity, agility, collaboration, experimentation, and data/technology utilization. Technical skills in data analysis, digital tools, project management, and communication are important. Analytical and systems thinking, along with self-management, are also crucial.