Llamadas de teleorientación nutricional y monitoreo a PAT (WFP-PANTBC)
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and providing food assistance to build a path towards peace, stability, and prosperity. WFP operates in over 120 countries, working to improve nutrition, support smallholder farmers, assist communities in preparing for climate crises, and promote human capital through school feeding programs. Its mission is to reach those displaced by conflict and impoverished by disasters, helping them find life-changing solutions.
Job Purpose
This assignment aims to implement a timely food assistance system for individuals affected by Tuberculosis (PAT) through electronic food cards, nutritional education, and communication/monitoring activities. The system empowers users to make informed purchases while ensuring data security. The primary objective is to provide PAT with complementary and varied nutrition during treatment, facilitating access to healthy products via electronic cards for non-alcoholic food and beverages, following MINSA guidelines. This support is crucial for their recovery. Nutritional education and monitoring calls will maximize the impact on participant well-being, reinforcing program-approved messages and providing basic information on food transfer usage.
Responsibilities
Online volunteers will participate in training sessions covering the project framework, nutritional content, and activity flow. They will conduct tele-orientation calls to beneficiaries of WFP's intervention, ensuring quality, respectful, and dignified guidance. Responsibilities include registering information in the MoDa platform according to WFP team guidelines, reporting situations and incidents, and safeguarding personal data and confidentiality in compliance with WFP's protection policies. Volunteers must strictly adhere to provided scripts, protocols, and guidelines for all calls and follow-up activities, refraining from providing independent medical, clinical, or nutritional advice.
Work Experience
Knowledge in nutrition/health and database management is required. Prior experience in tele-orientation is desirable. A commitment to follow provided scripts, protocols, and guidelines for all calls and follow-up activities is essential. Volunteers will not provide independent medical, clinical, or nutritional advice or counseling outside approved materials.
Skills
Communication, Tele-orientation, Nutrition, Database Management, Adherence to protocols, Confidentiality, Respectful and dignified conduct, Problem-solving, Reporting.