Information and Communication Technology Assistant
Organizational Context
The United Nations Population Fund (UNFPA) is the UN's reproductive health agency, dedicated to expanding the possibilities for women and young people to lead healthy sexual and reproductive lives. UNFPA works globally to accelerate universal access to sexual and reproductive health, including voluntary family planning and safe motherhood, and champions the rights and opportunities for young people. It collaborates with governments, UN agencies, civil society, and the private sector to address population data challenges and strengthen national capacity.
Job Purpose
The Information and Communication Technology (ICT) Assistant will support the ICT Associate in managing organizational resources, implementing ICT standards and applications, and overseeing data, information, and workflow. This role is crucial for ensuring the effective functioning of the Country Office's ICT infrastructure. The incumbent will provide essential ICT and administrative support services, along with daily technical assistance to Country Office staff, contributing to the overall efficiency and operational continuity of UNFPA's activities in Mozambique.
Responsibilities
The ICT Assistant will report to the ICT Associate and support the implementation of ICT policies and standards. Key duties include ensuring the effective functioning of Country Office hardware and software, performing technical tasks such as installation and repair of applications, managing inventory, and monitoring server performance. The role involves assisting with ICT security measures, including password policies and restricting administrative rights. Support for network administration, including offsite backups and troubleshooting, is also required. Additionally, the assistant will provide administrative support for software and hardware, maintain databases, and assist with asset management for ICT equipment, ensuring accurate record-keeping in systems like ATLAS. The position also includes supporting the operation of satellite phones, including user training and equipment verification.
Work Experience
A minimum of 3 years of relevant work experience is required, encompassing network administration, management of hardware and software platforms, and telecommunications. Experience with Windows-based packages/applications, PC/LAN operating systems, ICT security, virus protection, and Enterprise Resource Planning (ERP) systems is essential. Some experience in client support, such as a Help Desk or User Support Unit, is also beneficial.
Skills
Proficiency in managing organizational resources, developing ICT standards and applications, and managing data, information, and workflow. Strong analytical and strategic thinking abilities, with a commitment to achieving results and accountability. Excellent communication skills and the ability to work effectively in teams are essential. Familiarity with IT administration, telecommunications, and safety/security principles is expected. Values include integrity, commitment to UNFPA and the UN system, cultural diversity, and embracing change.