IT Officer - Justice Sector Digitalization Support
Organizational Context
UNDP's Programme of Assistance to the Palestinian People (PAPP) works to improve the economic and social conditions of the Palestinian people, aligning with UN General Assembly Resolution 33/147. The Sawasya III Joint Programme, a collaboration between UNDP, UN Women, and UNICEF, aims to strengthen the rule of law and enhance access to justice within the Palestinian justice sector. The UN Volunteer will be part of the Digital Transformation Team, supporting the implementation and maintenance of digital justice systems.
Job Purpose
The UN Volunteer will contribute to the Sawasya III Joint Programme's objective of strengthening the Palestinian justice sector through digital transformation. This involves supporting the implementation, maintenance, and enhancement of digital justice systems, particularly the MIZAN Case Management System and related e-Justice services. The role requires close coordination with key justice sector institutions, ICT focal points, users, and developers to ensure the effective delivery and adoption of digital solutions. The assignment aims to improve the reliability of ICT infrastructure, system availability, user support, and overall use of technology to enhance justice services, contributing to a more effective, accountable, and responsive justice sector.
Responsibilities
Provide first- and second-level ICT technical support, troubleshooting hardware, software, and network issues for the Sawasya III Programme and justice sector institutions. Support the implementation, maintenance, and enhancement of the MIZAN Case Management System and other digital justice platforms. Coordinate with ICT focal points in key justice institutions (HJC, MOJ, AGO, etc.) to facilitate ICT activities. Assist in managing and maintaining ICT infrastructure, including servers, workstations, and network equipment. Monitor technical issues, maintain incident records, and support timely resolution. Provide technical assistance and support user training for digital services. Support ICT procurement processes by contributing to technical specifications and evaluations. Contribute to cybersecurity and information security measures. Coordinate with developers and vendors to address system issues. Prepare technical updates and reports on digital transformation activities. Maintain documentation of ICT systems and interventions.
Work Experience
Requires at least five years of professional experience in ICT support, system administration, or software implementation. Experience in first- and second-level technical support, troubleshooting, and incident resolution is essential. Practical experience with Microsoft Windows Server, SQL Server, computer networks, and web-based applications is required. Experience supporting enterprise applications, managing ICT infrastructure, and understanding cybersecurity best practices is necessary. Fluency in Arabic and good working knowledge of English are required.
Skills
Professionalism in ICT support and digital systems management. Strong planning, organizing, and accountability skills. Adaptability, flexibility, and effective teamwork are crucial. Good judgment and decision-making abilities are needed. Self-management, initiative, and ability to manage competing priorities are important. Technical skills include system administration, troubleshooting, network management, and cybersecurity awareness. Familiarity with justice sector information systems and digital transformation initiatives is desirable.