Programme Support Officer
Organizational Context
For over 70 years, UNICEF has been dedicated to promoting children's survival, protection, and development in 190 countries. As the leading global provider of vaccines for developing nations, UNICEF champions child health, nutrition, water and sanitation, quality basic education, and protection from violence and exploitation. The organization's core mission is to uphold the rights of every child, everywhere, with a strong emphasis on an equity strategy that prioritizes the most disadvantaged children and families to ensure they have the opportunity to reach their full potential.
Job Purpose
This role supports UNICEF's fundamental mission to promote and protect the rights of every child globally. The Programme Support Officer will contribute to operational and programmatic efforts by ensuring high-quality documentation, effective communication, and efficient data management. The position involves supporting donor engagement, grant management, and reporting processes, utilizing digital and AI tools to synthesize complex data and generate actionable insights. The officer will play a key role in maintaining funding pipelines, tracking expenditures, and ensuring adherence to UNICEF's branding and messaging guidelines, ultimately contributing to the organization's goal of equitable development and sustained national growth.
Responsibilities
The Programme Support Officer will manage the Deputy Representative’s calendar and arrange meetings, ensuring accurate and detailed minute-taking. Responsibilities include preparing comprehensive briefing packages for donor and partner engagements, and high-level events, including content creation and photography. The role involves reviewing, copyediting, and refining donor reports, project proposals, and concept notes to ensure quality and adherence to UNICEF guidelines. The officer will draft communications for internal and external use, maintain and update the internal funding pipeline using Excel trackers, and generate regular reports, dashboards, and presentations on key performance indicators and donor reporting. Additionally, the role supports the application of digital and AI tools for data synthesis and insight generation, contributes to grants management (monitoring expiry, supporting reprogramming/extension), and facilitates fund utilization reports. The officer will also serve as a resource for digital platforms like SAP and Power BI, and maintain effective document repository systems.
Work Experience
A minimum of 7 years of relevant experience is required, preferably within the UN system, international organizations, or non-profit sectors. Experience should encompass programme support, project management, resource mobilization, grant management, and donor reporting. Proficiency in ERP systems (e.g., SAP), data visualization tools (e.g., Power BI, SharePoint), and digital productivity/AI tools is essential. Strong communication, teamwork, planning, and organizational skills are necessary.
Skills
Key competencies include integrity, professionalism, accountability, and a commitment to continuous learning. Strong planning and organizing skills, with the ability to manage workload efficiently and work under pressure, are crucial. Excellent teamwork and respect for diversity are required, alongside proven interpersonal and communication skills for effective reporting and presentations. A genuine commitment to the principles of voluntary engagement and UN core values is essential. Expertise areas include community development, education, data science, information management, and Artificial Intelligence.