SharePoint Associate
Organizational Context
The International Telecommunication Union (ITU) Arab Regional Office in Egypt is seeking a SharePoint Associate to support its mission. The role involves designing, developing, and maintaining a Customer Relationship Management (CRM) software platform. This platform will be crucial for showcasing the office's regional efforts, mapping projects and events, and serving as a data hub for monitoring and evaluation.
Job Purpose
The SharePoint Associate will play a key role in the design, development, and maintenance of a Customer Relationship Management (CRM) software platform for the ITU Arab Regional Office, primarily utilizing Microsoft SharePoint. This CRM system is intended to enhance the office's operational capabilities by providing a centralized hub for information. It will enable staff to effectively store contact details, track engagement, manage follow-ups, segment data for analysis, and generate reports and dashboards, ultimately supporting the monitoring and evaluation of regional and global goals.
Responsibilities
Under the direct supervision of the Regional Director, the UN Volunteer will contribute to a team responsible for designing, developing, and maintaining a CRM system for the ITU Arab Regional Office, with a preference for using Microsoft SharePoint. The CRM will serve to highlight the office's regional activities, map projects and events, and function as a data hub for synthesizing information. Key functionalities will include enabling staff to store contact details and interaction history, track engagement (emails, meetings, calls, services), manage follow-ups, campaigns, and casework, segment and analyze data groups (e.g., by interest, geography, funding), and generate reports and dashboards for complex monitoring and evaluation.
Work Experience
A minimum of 1 month of experience is required. Demonstrated interest and/or experience in CRM design, administration, or development, particularly with Microsoft SharePoint integrations, is encouraged. Experience in gathering requirements, building CRM workflows, managing relational data, and supporting end-users is beneficial. Previous volunteer experience or cross-cultural exposure is highly regarded.
Skills
Key competencies include Accountability, Adaptability and Flexibility, Communication, Creativity, Knowledge Sharing, Leadership, Self-Management, Technological Awareness, and Working in Teams. Expertise in Information Technology and Telecommunications, Innovation, foresight, change management, and Software Development is also relevant.