Asistente de Operaciones TIC
Organizational Context
The UN Resident Coordinator's Office (RCO) in Venezuela enhances UN entity collaboration to support the 2030 Agenda and the Assistance Framework. It focuses on strategic planning, development economics, partnerships, data management, and communication. Effective IT services are crucial for operational continuity, staff productivity, and digital solutions that strengthen program execution and accountability in the country.
Job Purpose
The National UN Volunteer ICT Operations Assistant will support the maintenance and enhancement of IT services for the RCO, including end-user support, IT infrastructure, telecommunications, asset management, and corporate digital tools. This role is vital for ensuring that RCO and implementing partner personnel have secure, reliable, and efficient technology access to effectively deliver humanitarian assistance. The volunteer will be part of the Technology Unit, providing ICT services to RCO and OCHA offices, and potentially traveling to field locations for technology deployment, maintenance, and user support.
Responsibilities
Provide first and second-level technical support for hardware, software, and connectivity issues to UN Secretariat users. Monitor, diagnose, maintain, and optimize IT and telecommunication systems. Respond to user requests and incidents according to service standards. Assist users in effectively utilizing corporate applications and digital platforms. Install, configure, test, and maintain IT equipment including laptops, computers, printers, and mobile devices. Perform preventive and corrective maintenance to ensure operational readiness and security of technological resources. Support the deployment and replacement of ICT equipment in national and field offices. Provide basic network administration and troubleshooting support. Maintain accurate ICT asset records and inventory movements, supporting tracking, allocation, transfer, and disposal processes. Support the implementation and operation of corporate digital tools for RCO, OCHA, and implementing partners. Assist in developing user guides, technical documentation, and training materials. Conduct basic user orientation and hands-on training on ICT tools and systems. Promote the adoption of digital solutions to enhance operational efficiency and accountability. Contribute ideas for improving ICT services and operational efficiency. Support technology readiness and response during emergency operations.
Work Experience
A minimum of 3 years of relevant work experience is required, with 4 years preferred. This includes experience in IT support and technical assistance, installation/configuration/maintenance of computer hardware and peripherals, wired/wireless network infrastructure support, structured cabling, and connectivity troubleshooting. Experience with Microsoft environments and user productivity tools is necessary. Familiarity with technologies like Fortinet, MikroTik, Ubiquiti, access points, and mobile devices is advantageous, as is experience with digital solutions or humanitarian operations. Advanced Excel skills are a plus.
Skills
Key competencies include professionalism, integrity, respect for diversity, accountability, teamwork, communication, client orientation, adaptability, flexibility, planning, organization, and commitment to continuous learning. Technical skills encompass ICT problem-solving, user support and service delivery, and resource management. Expertise areas include information technology and telecommunications, software development, data science, information management, and Artificial Intelligence.