Quality Assurance/Quality Control Assistant
Organizational Context
MONUSCO, established in 1999, operates under the UN Department of Peacekeeping Operations. Its mandate includes supporting the DRC government in protecting civilians, reducing threats from armed groups, and combating sexual and gender-based violence. MONUSCO also aims to stabilize the country by fostering accountable state institutions, including security and judicial bodies. The mission supports informed decision-making on security force vetting, operational planning, and advocacy efforts to understand and address human rights and humanitarian law violations.
Job Purpose
The UN Volunteer will support the Officer-in-Charge, Chief of the Rations Unit, by developing and implementing Quality Assurance/Quality Control (QA/QC) plans and procedures. This role involves monitoring project activities, suppliers, contractors, and food storage to ensure compliance with standards and contractual requirements. The incumbent will conduct inspections, audits, and assessments, verify the quality of materials and workmanship, and manage non-conformities. Key contributions include coordinating corrective actions, maintaining QA/QC records, preparing reports, liaising with stakeholders, and supporting investigations into quality failures to promote continuous improvement within the organization's quality management system.
Responsibilities
Develop and implement comprehensive Quality Assurance/Quality Control (QA/QC) plans, procedures, inspection and test plans, and checklists. Monitor project activities, suppliers, contractors, and food storage conditions to ensure adherence to approved drawings, specifications, standards, and contractual requirements. Conduct regular inspections, quality audits, and site assessments, verifying the quality of materials, equipment, workmanship, and completed works. Identify, document, and track non-conformities and quality deficiencies, coordinating corrective and preventive actions and ensuring their effective closure. Review quality-related documentation, inspection reports, test results, and certificates, maintaining meticulous QA/QC records and proper document control. Prepare periodic quality reports, communicate performance to management, and liaise with contractors, suppliers, consultants, and other stakeholders on quality matters. Support investigations into quality failures, recommend improvements, and ensure compliance with national/international quality standards and health, safety, and environmental requirements, promoting continuous improvement.
Work Experience
Requires a minimum of 3 years of experience in quality assurance/quality control, food inspection, food production, catering, food/rations supply, and food safety/hygiene management systems (including HACCP and good hygiene/manufacturing practices). Experience in preparing quality-control reports, inspection reports, non-conformity reports, and corrective action plans is necessary. Experience with ERP systems like Umoja is desirable, as is prior work in UN field missions, agencies, international organizations, or humanitarian operations.
Skills
Core competencies include client orientation, communication, creativity, ethics and values, integrity, planning and organizing, professionalism, respect for diversity, and teamwork. Technical expertise areas include emergency preparedness, crisis response, logistics, procurement, commodities, and safety and security.