Llamadas de teleorientación nutricional y monitoreo a PAT (WFP-PANTBC)
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and providing food assistance to build a path towards peace, stability, and prosperity. WFP operates in over 120 countries, addressing hunger and malnutrition, particularly among vulnerable populations affected by conflict, climate change, and disasters. The organization focuses on improving nutrition, supporting smallholder farmers, building resilience to climate crises, and promoting human capital through school feeding programs.
Job Purpose
This assignment aims to implement a timely food assistance system for People Affected by Tuberculosis (PAT) in Peru. The initiative utilizes electronic food cards, nutritional education, and communication/monitoring activities. The core objective is to provide PAT with complementary and varied nutrition during their treatment, ensuring access to healthy products via e-cards for non-alcoholic food and beverages, aligned with Ministry of Health guidelines. The role involves conducting tele-orientation calls to provide basic information on the appropriate use of food transfers and promote informed purchasing practices for nutritious and accessible food choices, reinforcing program-approved messages.
Responsibilities
The online volunteer will participate in training sessions covering the project framework, nutritional content, and activity flow. Key duties include conducting tele-orientation calls to beneficiaries assisted by WFP interventions, ensuring high-quality and respectful phone guidance, and accurately recording information in the MoDa platform as per WFP team instructions. Volunteers will report any situations or incidents to the WFP team and are responsible for safeguarding personal data and maintaining confidentiality in compliance with WFP's protection policies. All activities must strictly adhere to pre-developed and approved scripts, protocols, and guidelines, without providing independent medical, clinical, or nutritional advice.
Work Experience
While not strictly mandatory, experience in tele-orientation is desirable. The volunteer must demonstrate a commitment to following provided scripts, protocols, and guidelines for all calls and follow-up activities. Experience in database management is also required.
Skills
Required skills include knowledge in nutrition/health and database management. Essential competencies involve effective communication, adherence to protocols, data recording, and maintaining confidentiality. The ability to conduct tele-orientation calls and a commitment to respectful and dignified interaction are crucial. Native-level Spanish proficiency is mandatory.