Associate Officer ICT
Organizational Context
The United Nations Assistance Mission in Afghanistan (UNAMA) was established in 2002 as a Political/Peacebuilding Mission. Its mandate focuses on promoting humanitarian assistance in line with humanitarian principles, human rights, gender equality, inclusive governance, resilience, and economic stability. UNAMA supports Afghanistan's peace and stability through constructive engagement with national, regional, and global stakeholders, reaffirming its commitment to the country's sovereignty and the well-being of its people.
Job Purpose
This role supports the UNAMA Security Section by implementing and maintaining critical ICT services, particularly for badge processing and security databases. The incumbent will ensure the effective functioning, installation, and maintenance of hardware and software, manage backup and restoration procedures, and assist with procurement. A key contribution will be developing user-friendly client-oriented services, including an electronic staff list and a security incidents analysis tool. The position also involves upgrading the UN Badge database and conducting training workshops for security staff across various duty stations, enhancing overall ICT efficiency and security operations within Afghanistan.
Responsibilities
The Associate Officer ICT will be responsible for implementing CITS/ICT services for badge processing within the Pass & ID Unit, serving UNAMA and other UN Agencies, Funds, and Programmes in Afghanistan. This includes developing and maintaining the Security Section’s databases and websites to improve results and client-oriented services. The role requires ensuring the effective functioning, installation, operation, and maintenance of all ICT hardware and software equipment. Responsibilities also encompass implementing backup and restoration procedures for shared drives and assisting with technical specifications for new ICT equipment procurement. Furthermore, the incumbent will organize training for security staff on CITS & ICT issues, develop an electronic daily staff list and a security incidents analysis tool, and upgrade the UN Badge database with connections to TRIP and FSS for accurate badge processing. Conducting workshops at all duty stations is also part of the role.
Work Experience
A minimum of three years of relevant experience in ICT is required, including installation, operation, maintenance, and troubleshooting of hardware and software. Demonstrated experience in database and/or web-based application development, administration, or maintenance is essential. Experience with data backup and restoration procedures, developing ICT tools, databases, or data analysis solutions, and providing user support is also necessary. Experience in delivering ICT training and supporting systems across multiple locations is an asset, as is prior work experience with DSS or in a UN field mission environment.
Skills
Key competencies include Communication, Integrity, Professionalism, Technological Awareness, and Working in Teams. Technical expertise is required in Information Technology and Telecommunications, Administration, Data Science, Information Management, and Artificial Intelligence.