Asistente de Tecnología de la Información
Organizational Context
The World Food Programme (WFP) is the leading humanitarian organization fighting hunger globally, assisting millions annually across numerous countries. In Bolivia, WFP supports food and nutrition security, enhances community resilience, and aids in emergency preparedness and response. Their work involves technical assistance, capacity building, and implementing programs focused on nutrition, disaster risk management, and sustainable livelihoods to improve the lives of vulnerable populations and align with national priorities and Sustainable Development Goals.
Job Purpose
The IT Assistant will support the World Food Programme (WFP) in Bolivia by ensuring the effective functioning of its technological infrastructure and systems. This role involves resolving user queries, maintaining IT equipment and networks, and assisting with the implementation of new technological solutions. The incumbent will also provide basic training to end-users, document IT processes, and maintain asset databases. The primary goal is to ensure WFP staff have the necessary technological tools and support to perform their duties effectively, contributing to the organization's mission of improving living conditions for vulnerable populations through sustainable solutions.
Responsibilities
The IT Assistant will be responsible for resolving technology-related queries and escalating issues as needed to ensure accurate information and timely support for staff. This includes collaborating with the unit head to enhance operational support capacity. The role involves maintaining IT equipment through standard repair, configuration, and storage, and installing, operating, and maintaining network infrastructure and telecommunications equipment to ensure optimal service delivery. Additionally, the IT Assistant will provide standard training to end-users on technology and systems, support the implementation of new technological solutions, and suggest improvements to IT methods and processes for continuous service enhancement. The position also requires assisting in the creation of technical and end-user documentation and maintaining an updated inventory of technological assets.
Work Experience
Requires 1 month of experience, with a preference for 3 years of progressive experience in technology, IT, or related functions. Experience in end-user support, computer hardware (desktops, laptops), data networks, and WiFi is essential. Knowledge of administrative processes is also required. Experience with CISCO equipment administration is desirable.
Skills
Key competencies include professionalism, integrity, teamwork, respect for diversity, communication, and flexibility. A genuine commitment to the principles of volunteerism (solidarity, compassion, reciprocity, autonomy) is essential. Technical skills in Information Technology and Telecommunications are required.