ICT Associate (HR and Payroll Systems)
Organizational Context
The UNOPS IT Group (ITG) drives digital transformation by designing, delivering, and managing IT infrastructure and business applications globally. This team provides essential systems and tools for UNOPS projects and corporate initiatives, ensuring operational excellence and supporting sustainable development. The ICT Associate role is part of this global team, contributing to the effective functioning of critical HR and payroll systems.
Job Purpose
The ICT Associate (HR and Payroll Systems) plays a crucial support role for the HR and Payroll Analyst and Solutions Designer. This position is responsible for assisting with system configuration, conducting tests, maintaining documentation, and providing operational support for the HR and payroll modules within UNOPS's Enterprise Resource Planning (ERP) system. By ensuring the integrity and smooth operation of these systems, the Associate directly supports the UNOPS Payroll team and contributes to effective knowledge management for the Payroll Support Team, ultimately enhancing the efficiency of HR and payroll functions.
Responsibilities
The ICT Associate will support system configuration for the UNOPS ERP (Unit4 Business World) payroll solution, including routine updates and initial testing under supervision. They will participate in testing activities for changes, upgrades, and patches, following established scripts. The role involves assisting the UNOPS Payroll team by investigating reported application problems, conducting assigned tests, and documenting findings to aid in issue resolution. Collaboration with various team members, including system support agents and business owners, is key to relaying information on identified issues. Furthermore, the Associate will contribute to knowledge management by assisting in the maintenance of development and configuration documentation, recording work activities, and helping to keep system documentation and training materials for HR and payroll processes up-to-date and accessible.
Work Experience
A minimum of three years of experience in HR or payroll administration, analysis, or system support is required, ideally alongside a Bachelor's degree. Demonstrated ability to maintain documentation and adhere to established procedures is essential. Experience with ERP systems, particularly Unit4 Business World/Agresso HR or Payroll modules, is highly desirable.
Skills
Documentation, Enterprise Resource Planning, Knowledge Management, Software Testing, User Acceptance Testing