Digital Workplace and Knowledge Management Consultant
Organizational Context
UNICEF operates in over 190 countries, dedicated to saving children's lives, defending their rights, and helping them fulfill their potential. We are committed, passionate, and proud of our work, viewing the promotion of every child's rights not just as a job, but as a calling. UNICEF offers diverse opportunities for professional and personal development in a passionate and diverse culture.
Job Purpose
The consultancy aims to deliver a redesigned, accessible, and fit-for-purpose UCO SharePoint landing page that effectively connects staff to authoritative information and guidance. It also seeks to improve section-level and cross-section collaboration spaces, thereby strengthening staff capability to use, manage, and continuously improve these platforms post-consultancy. The objective is to create a more efficient and collaborative digital workplace that supports UNICEF's mission by ensuring staff have easy access to necessary resources and tools, fostering better communication and knowledge sharing across the organization.
Responsibilities
The consultant will conduct a structured discovery process to understand current practices, pain points, and user needs across UCO. They will review the existing SharePoint and Microsoft 365 environment, including sites, permissions, and workflows. A key responsibility is to develop an information architecture, governance model, and implementation roadmap for the UCO digital workplace. This includes designing and configuring a modern SharePoint landing page and improving section-level collaboration sites. The consultant will also design and implement priority automated workflows, forms, and dashboards using Microsoft 365 tools, and configure staff news and engagement tools. Supporting content rationalisation, migration, and tagging is crucial. Capacity building for site owners and staff through training and documentation is required. Applying change management principles, running user testing, and ensuring sustainable solutions with clear ownership and maintenance arrangements are also core duties. Finally, assessing and implementing mechanisms for secure external collaboration via SharePoint/Microsoft 365 will be undertaken.
Work Experience
Experience in designing, implementing, and managing SharePoint and Microsoft 365 environments, including modern SharePoint sites, Power Automate, Power BI, and Microsoft Lists. Proven experience in knowledge management, information architecture, and digital workplace solutions. Experience in change management and capacity building is essential.
Skills
SharePoint design and configuration, Microsoft 365 expertise, Power Automate, Power BI, Microsoft Lists, Information architecture, Knowledge management, Digital workplace solutions, Change management, Capacity building, Project management, User experience design