Consultancy for Assessment of Social Protection Grievance Redress Mechanisms and Development of Harmonisation Blueprint, Social Policy Section, 5 months
Organizational Context
UNICEF operates in over 190 countries, dedicated to saving children's lives, defending their rights, and helping them fulfill their potential. We are committed to promoting the rights of every child, offering diverse opportunities for professional and personal development in a passionate and inclusive culture.
Job Purpose
The purpose of this consultancy is to support the Ministry of Community Development and Social Services (MCDSS) in Zambia to assess existing accountability and Grievance Redress Mechanisms (GRMs) within the social protection sector. The consultant will conduct a sector-level mapping and scoping study to understand current institutional and operational arrangements, identify strengths and gaps, and determine opportunities for consistency and harmonization across programmes and institutions. This assignment will leverage evidence from the Girls' Education and Women's Empowerment and Livelihoods (GEWEL II) Programme's harmonized GRM approach to inform broader adoption across the social protection sector, synthesizing design features, best practices, and lessons learned.
Responsibilities
Conduct a targeted sector-level mapping and scoping study of grievance redress and accountability arrangements across relevant social protection interventions and programmes in Zambia. Generate evidence to understand current institutional and operational arrangements, identifying key strengths and gaps in existing Grievance Redress Mechanisms (GRMs). Determine feasible opportunities for consistency and institutional harmonization across different social protection programmes and institutions. Draw on the recent evaluation and available evidence from the Girls' Education and Women's Empowerment and Livelihoods (GEWEL II) Programme for reference, synthesizing relevant design features, best practices, operational insights, and lessons learned. Assess the applicability of these synthesized elements for broader adoption across the social protection sector. Facilitate multi-stakeholder consultations and validation processes to gather input and ensure buy-in. Produce excellent written, analytical, and communication reports, evidenced by samples of previous work. Work collaboratively with government institutions and stakeholders, particularly in consultative and co-development efforts.
Work Experience
At least 7 years of relevant professional experience in policy review and social protection, including developing operational manuals, guidelines, or institutional frameworks. Proven experience in designing, evaluating, or managing accountability and Grievance Redress/Complaints Feedback and Response Mechanisms is required. Demonstrated experience working with government institutions and stakeholders, particularly in consultative and co-development work.
Skills
Social protection delivery systems, Beneficiary/client feedback mechanisms, Policy review, Social protection program design/evaluation/management, Accountability mechanisms, Grievance Redress Mechanisms (GRMs), Institutional framework development, Multi-stakeholder consultation facilitation, Report writing, Analytical skills, Communication skills, Government stakeholder engagement