Supporter Content - Knowledge Management Intern, Division of Private Fundraising and Partnerships (PFP)
Organizational Context
UNICEF operates in over 190 countries, dedicated to saving children's lives, defending their rights, and helping them reach their full potential. The Division of Private Fundraising and Partnerships (PFP) aims to increase income and influence through effective donor engagement, utilizing compelling content and digital experiences.
Job Purpose
The Supporter Content Knowledge Management Intern will support the increasing demand for stewardship content, virtual and immersive experiences, and new offers within UNICEF's Division of Private Fundraising and Partnerships (PFP). This role is crucial in ensuring the fundraising ecosystem has access to the necessary tools and content to create their own events and easily retrieve information. The intern will contribute to redesigning the content hub, adding guidance, ideas, and linked fundraising materials to enhance accessibility for fundraisers globally, regardless of their time zone or location. This position offers a unique opportunity to contribute to UNICEF's mission by improving the resources available for fundraising efforts and enhancing donor engagement.
Responsibilities
The intern will be responsible for assisting the Supporter Content team in meeting the growing demand for stewardship content and virtual/immersive experiences. Key tasks include SharePoint page design and co-creation, preparing and uploading multimedia content for virtual and high-value events to the WeShare system, and performing metadata tagging for efficient content retrieval. The intern will also upload recent virtual events into the library and other storage sites, support the collection of feedback and data on product usage, and ensure SharePoint packages are connected and up-to-date. Additionally, the intern will undertake other tasks as identified during the process, contributing to the overall improvement and accessibility of fundraising support materials and tools for UNICEF's global network of fundraisers.
Work Experience
No specific work experience is mandated, but additional consideration will be given for past experience in communications, marketing, journalism, or public relations. Desirable qualities include experience with knowledge management platforms, online publishing, SharePoint, Office 365, video/photo editing, basic graphic design, and audience building techniques.
Skills
SharePoint, Office 365, Content Management, Metadata Tagging, Multimedia Content Preparation, Data Collection, User Support, Digital Content, Knowledge Management Platforms, Video Editing, Photo Editing, Graphic Design