Monitoring Officer - AAP
Organizational Context
UNICEF operates in over 190 countries, dedicated to saving children's lives, defending their rights, and helping them fulfill their potential. In the State of Palestine, particularly Gaza, UNICEF addresses complex humanitarian challenges, including conflict, displacement, and limited access to essential services, working to ensure children and families receive critical support and opportunities.
Job Purpose
The Monitoring Officer (AAP/CFM) in Gaza will be instrumental in supporting and coordinating the implementation of all Accountability to Affected Populations (AAP) pillars across UNICEF's programmes. This role is crucial for strengthening community engagement and feedback mechanisms, ensuring that the voices, feedback, and priorities of affected communities in Gaza systematically inform programme design, adaptation, and implementation. The officer will work closely with the AAP lead in Jerusalem to manage UNICEF SoP’s well-functioning CFM system, closing the loop and adapting programming based on community insights. A key focus will be to enhance the capacity of UNICEF programme teams and partners to embed AAP principles, ensuring cross-sectoral programming remains responsive to the evolving needs and realities of communities in this challenging environment.
Responsibilities
The Monitoring Officer (AAP/CFM) will be responsible for strengthening local capacity on Accountability to Affected Populations (AAP) by providing technical support and training to UNICEF teams and partners. This includes developing and implementing effective community feedback mechanisms (CFM) for collecting, analyzing, and reporting on community concerns, complaints, and suggestions. The role involves ensuring AAP integration with programme sections by working closely with programme managers to embed accountability principles into project design, implementation, and monitoring. Furthermore, the officer will reinforce AAP with cross-cutting areas and collective AAP efforts, promoting a coordinated approach across UNICEF's operations in Gaza. This includes facilitating regular communication with affected populations to understand their needs and preferences for engagement, and translating community feedback into actionable programme adjustments. The position requires strong collaboration with the AAP lead in Jerusalem to ensure a cohesive CFM system and to facilitate the closing of the feedback loop with communities. The officer will also contribute to reporting on AAP and CFM activities, highlighting trends and lessons learned to inform future programming and organizational learning.
Work Experience
A minimum of one year of relevant work experience in Programme Monitoring and Reporting, Community Engagement, Community Feedback mechanisms, Accountability, Complaints or Referral Mechanisms, Data Management, Humanitarian Coordination, or related fields.
Skills
Accountability to Affected Populations (AAP) frameworks, Community feedback management (collection, analysis, trend identification), Community engagement (consultations, focus group discussions), Analytical and problem-solving skills, Actionable recommendation development, Cross-functional collaboration, Communication and facilitation skills, Interpersonal skills, Monitoring and Reporting, Humanitarian Coordination, Data Management, Partner capacity building