E-learning Consultant
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
Job Purpose
The purpose of this consultancy is to support the CP and ADAP teams by ensuring the maintenance and smooth functioning of UNICEF’s e-learning platform, the Learning Passport. This role is crucial for providing users, partners, and UNICEF team members with seamless access to and effective use of the platform. The consultant will be responsible for managing and maintaining the platform, providing essential technical troubleshooting and support, and ensuring the content is up-to-date and functional. By monitoring platform performance and analyzing usage data, the consultant will identify and address technical issues, prepare data extracts for reporting, and liaise with service providers to resolve any problems, thereby contributing to the effective delivery of e-learning resources for children.
Responsibilities
The E-learning Consultant will be responsible for the comprehensive management and maintenance of UNICEF’s Learning Passport e-learning platform. This includes providing direct technical troubleshooting and support to a diverse user base, encompassing users, partners, and internal UNICEF team members, to ensure uninterrupted access and optimal utilization of the platform. A key duty will be supporting the publication, updating, and ongoing maintenance of existing courses and associated platform content. The consultant will actively monitor the platform's functioning and performance, proactively identifying and addressing any technical issues that arise. Furthermore, the role involves monitoring and analyzing platform and course analytics, such as user participation rates and course completion data, to generate periodic data extracts and summaries that support monitoring and reporting efforts. The consultant will also be expected to liaise with relevant technical service providers or platform administrators as necessary to resolve complex technical issues affecting the platform's operation, ensuring a stable and reliable e-learning environment.
Work Experience
At least 3 years of relevant experience in managing, maintaining, or providing technical support for digital learning platforms or learning management systems. Experience in user support, troubleshooting, and monitoring platform performance and usage data is also required.
Skills
Learning management systems, Digital learning platforms, Technical troubleshooting, User support, Platform performance monitoring, Usage data analysis, Report preparation, Organizational skills, Liaison with stakeholders, Content maintenance, Technical issue resolution