Technical Associate (Warehouse Automation and Material Handling Equipment Servicing)
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
Job Purpose
The Technician Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing) provides hands-on technical support for automated warehouse equipment and related infrastructure to help ensure the safe, reliable and efficient operation of material handling systems and associated equipment. The position reports to the Senior Technical Associate, WIMC, and collaborates with Warehouse Operations, technical colleagues, Engineering and Quality functions, and external maintenance and automation service providers. Contributes to maintaining compliance with applicable international and regulatory standards in supply chain operations, especially for regulated products such as medicines. Adherence to mandatory training requirements and internal procedures to maintain product safety and quality throughout the supply chain.
Responsibilities
The UNICEF Supply Division operates a major humanitarian supply hub supporting the procurement, storage and distribution of essential supplies to children and families worldwide. The Copenhagen warehouse uses automated material handling equipment (MHE), warehouse management systems, conveyors, automated storage and retrieval systems (ASRS), packaging equipment, and associated electrical and control systems. High system availability is essential to maintaining safe and uninterrupted warehouse operations. To strengthen in-house technical capability, support business continuity and improve knowledge retention, the Technical Associate supports daily maintenance, troubleshooting and continuous improvement in an automated warehouse environment, working alongside UNICEF colleagues and external service providers, including SSI Schaefer and Dematic where applicable. Key functions, accountabilities and related duties/tasks include Maintenance and equipment reliability: Perform planned maintenance.
Work Experience
A minimum of two years of experience in the maintenance and repair of automated warehouse equipment, material handling systems, or related industrial machinery is required. Experience with warehouse management systems (WMS) is an asset.
Skills
Automated warehouse equipment maintenance, Material handling equipment (MHE) servicing, Troubleshooting and repair, Warehouse management systems (WMS), Conveyor systems, Automated Storage and Retrieval Systems (ASRS), Electrical and control systems, Preventive maintenance, Safety compliance, Technical support, Collaboration with service providers, Continuous improvement