Technical Associate (Warehouse Management Systems and Controls)
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
Job Purpose
UNICEF Supply Division operates a major humanitarian supply hub supporting the procurement, storage and distribution of essential supplies to children and families worldwide. The Copenhagen warehouse uses automated material handling equipment (MHE), warehouse management systems (WMS), warehouse control systems (WCS), conveyors, automated storage and retrieval systems (ASRS), packaging equipment and associated control infrastructure. Reliable interaction between warehouse systems and physical equipment is essential to safe and uninterrupted warehouse operations. To strengthen in-house WMS and controls capability, support business continuity and retain operational knowledge, the Technical Associate (Warehouse Management Systems and Controls) provides daily systems support, fault diagnosis, maintenance coordination and continuous improvement in the automated warehouse environment.
Responsibilities
The Technical Associate (Warehouse Management Systems and Controls) provides first-line functional and technical support for warehouse management, warehouse control and related automation systems to help ensure reliable material flow and a high level of equipment availability. The incumbent analyses and resolves system and controls issues, coordinates escalation and recovery, supports testing and documentation, and contributes to knowledge transfer and readiness for Campus 4. The position reports to the Senior Technical Associate, WIMC, and collaborates with Warehouse Operations, technical colleagues, Engineering and Quality functions, and external maintenance and automation service providers. Contributes to maintaining compliance with applicable international and regulatory standards in supply chain operations, especially for regulated products such medicines. Adherence to mandatory training requirements and internal procedures to maintain operational readiness and safety.
Work Experience
A minimum of six years of relevant experience in warehouse operations, systems support, or a related field is required. Experience with warehouse management systems (WMS) and automated material handling equipment (MHE) is highly desirable.
Skills
Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Automated Material Handling Equipment (MHE), Fault Diagnosis, Systems Support, Maintenance Coordination, Continuous Improvement, Supply Chain Operations, Compliance, Documentation, Knowledge Transfer, Problem-Solving