Digital Impact Associate
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. The UNICEF Lebanon Country Office advances the rights and well-being of children and adolescents through programme delivery, advocacy, partnerships, and operational support in a complex and evolving context.
Job Purpose
The Digital Impact Associate provides essential technical and operational support for the delivery and continuity of Information and Communication Technology (ICT), audiovisual, connectivity, and digital workplace services across the UNICEF Lebanon Country Office and its field offices. This role is crucial for ensuring the reliability of digital services, maintaining ICT systems and equipment, enhancing cybersecurity awareness, and actively supporting digital transformation initiatives. The Associate will achieve this through dedicated user assistance, meticulous documentation, insightful data analysis, and comprehensive reporting, thereby contributing to the seamless operation of UNICEF's mission in Lebanon and upholding the rights of every child.
Responsibilities
1. General ICT and User Support: Provide remote and onsite support to Beirut and field offices for user and connectivity issues, coordinating with office focal points, technical teams, and service providers as required. Manage the lifecycle of ICT incidents and service requests assigned through the service management tool. Troubleshoot hardware, software, and Microsoft 365 applications. 2. ICT Infrastructure and Systems Management: Assist in the maintenance and monitoring of ICT infrastructure, including servers, networks, and audiovisual equipment. Support the implementation and management of ICT assets and inventory. Contribute to cybersecurity awareness campaigns and basic security measures. 3. Digital Workplace and Transformation Support: Provide user support for digital workplace tools and platforms. Assist in the rollout and adoption of new digital solutions. Document ICT procedures, user guides, and system configurations. 4. Data Analysis and Reporting: Collect and analyze data related to ICT service delivery, incidents, and user feedback. Prepare regular reports on ICT performance and trends. Support data analysis for digital transformation projects.
Work Experience
A minimum of two years of experience in ICT support, systems administration, or a related role is required. Experience in a UN or international organization setting is an advantage.
Skills
ICT Support, Hardware Troubleshooting, Software Troubleshooting, Microsoft 365, Network Support, Cybersecurity Awareness, Digital Workplace Tools, Documentation, Data Analysis, Reporting, User Assistance, IT Asset Management