Digital Impact Associate (G-6), FT, #00138720, Mexico City
Organizational Context
UNICEF works in over 190 countries to save children’s lives, defend their rights, and help them fulfill their potential. UNICEF Mexico's Country Programme Document (CPD) for 2026–2031 focuses on addressing emerging challenges and evolving priorities to improve children's lives through evidence-based policy, strengthened partnerships, and scalable interventions.
Job Purpose
The Digital Impact Associate (G-6) in Mexico City will provide procedural and specialized ICT support, focusing on desktop administration, connectivity, and server maintenance. This role involves installing, configuring, and maintaining ICT components, alongside providing user support and orientation. The associate will manage service requests, maintain technical documentation, and ensure adherence to organizational standards to enhance the effectiveness, reliability, and performance of digital systems. This position is crucial for supporting UNICEF's mission and achieving results for children in Mexico through robust digital infrastructure and efficient IT operations.
Responsibilities
The Digital Impact Associate will be responsible for general ICT and office support, including minimal ICT administration. Key duties involve cybersecurity and the general protection of digital assets, ensuring the safety and integrity of UNICEF's information systems. The role also encompasses project and operational support, contributing to the smooth execution of various initiatives. This includes installing, configuring, and performing routine maintenance of ICT hardware and software. Providing timely and effective user support and orientation on ICT systems and tools is essential. The associate will manage the lifecycle of service requests, from logging to resolution, and maintain accurate technical and user documentation. Adherence to organizational ICT standards and policies is required to ensure the overall effectiveness, reliability, and performance of digital systems in support of UNICEF's goals for children in Mexico.
Work Experience
A minimum of six years of practical work experience in information technology, demonstrating systematic troubleshooting and problem-solving skills, is required.
Skills
IT support, Troubleshooting technical issues, Desktop administration, Connectivity support, Server support, ICT component installation and configuration, User support and orientation, Service request management, Technical documentation maintenance, Cybersecurity, Digital asset protection, Organizational standards adherence