Community and Knowledge Management Consultant for Digital Impact
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
Job Purpose
The Digital Impact Division (DID) is central to reshaping how UNICEF delivers lasting results for children by harnessing emerging digital technologies. DID collaborates with regional teams and headquarters to leverage capabilities that accelerate progress on UNICEF’s goals, strengthen community resilience, and expand access to essential digital services and information. The mission is to enhance UNICEF’s global digital impact by promoting equitable access to information and services, empowering communities for positive change, and fostering a more inclusive, interconnected, and sustainable world for every child. The Digital Center of Excellence (DCOE) champions and coordinates field-focused digital transformation, acting as an interface between offices and the Digital Core to drive innovation. TeamOne is DID’s initiative for connecting global digital expertise and supporting Country Offices.
Responsibilities
Under the direct supervision of the Digital Impact Manager, the incumbent will support and coordinate TeamOne community engagement, communications, and recognition. This includes fostering participation, knowledge exchange, and collaboration across the global network of digital experts. The consultant will also support agile processes for digital advisory services, ensuring timely and high-quality support to Country Offices. Key activities involve developing and implementing engagement strategies, managing communication channels, organizing virtual and in-person events, and identifying opportunities for community recognition. The role requires close collaboration with the DID Communication team to develop user stories and disseminate success stories related to TeamOne initiatives. Additionally, the consultant will contribute to the overall digital transformation and innovation agenda by facilitating connections and knowledge sharing within the UNICEF digital ecosystem.
Work Experience
At least two years of relevant professional experience in community management, knowledge management, digital communications, or a related field. Experience in coordinating global networks or supporting digital transformation initiatives is desirable.
Skills
Community engagement, Knowledge management, Digital communications, Agile processes, Stakeholder collaboration, Event coordination, Content development, User story development, Digital transformation, Information sharing, Networking, UNICEF digital ecosystem