Senior Fundraising Associate
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. The UNICEF Mexico Face-to-Face programme operates through external agencies to acquire donors. This position supports the execution of fundraising plans, monitors agency performance, and identifies new opportunities to strengthen channel results.
Job Purpose
The Senior Fundraising Associate (F2F Agencies) is part of the Private Fundraising & Partnerships (PFP) team within the Mexico Country Office, reporting to the Fundraising Officer (Face-to-Face). This role is crucial for supporting the implementation and growth of UNICEF Mexico’s Face-to-Face fundraising programme by effectively managing external fundraising agencies and operational partners. The incumbent will serve as the primary liaison between UNICEF and these agencies, ensuring effective campaign implementation, adherence to UNICEF standards, achievement of performance targets, and continuous improvement of field operations. The position involves close collaboration with agency management and internal stakeholders to meet donor acquisition objectives, maintain fundraising quality, and enhance operational efficiency across various fundraising locations and campaigns, ultimately contributing to UNICEF's mission for children.
Responsibilities
Manage UNICEF Mexico’s Face-to-Face agencies, encompassing planning, implementation, performance monitoring, donor acquisition growth, and achievement of fundraising targets. Lead the relationship with external Face-to-Face agencies and suppliers, ensuring quality delivery, compliance with UNICEF standards, contractual requirements, and operational effectiveness. Analyze programme performance and financial results, preparing comprehensive reports, forecasts, recommendations, and improvement initiatives to maximize donor value, return on investment, and long-term sustainability. Strengthen operational excellence and collaboration through field monitoring, coaching, quality assurance, stakeholder engagement, and coordination with internal and external partners to achieve Individual Giving objectives. This includes ensuring agencies adhere to ethical fundraising practices and represent UNICEF's brand values appropriately. The role also involves identifying and mitigating risks associated with agency operations and fundraising activities, and contributing to the development of innovative fundraising strategies.
Work Experience
A minimum of seven (7) years of progressively responsible work experience in oversight of contact centers, face-to-face fundraising activities, direct sales, direct marketing agencies, or other individual fundraising areas is required.
Skills
Data analysis, Performance monitoring, Key performance indicator tracking, Team training, Team motivation, Agency management, Relationship management, Financial analysis, Reporting, Forecasting, Operational efficiency, Stakeholder engagement