Fund Raising Officer (Salesforce Product Owner), (NO-1), FT, #138721, Mexico City
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. We are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
Job Purpose
The Fundraising Officer (Salesforce Product Owner), NO-1, is a key member of the Individual Giving team within the Private Fundraising & Partnerships (PFP) section in the UNICEF Mexico Country Office. This role serves as a critical link between the fundraising business operations and the data and technology ecosystem that supports them. It provides a transversal service to all PFP functions that rely on Customer Relationship Management (CRM) and digital engagement capabilities. The position bridges the Business User and Business Analyst layers with the CRM Platform, specifically the Salesforce ecosystem. The incumbent must understand the nuances of both fundraising strategy and donor management priorities, as well as the functional logic of Salesforce products and their integrations.
Responsibilities
The Fundraising Officer (Salesforce Product Owner), NO-1, will be responsible for managing and optimizing the UNICEF Mexico's integrated Salesforce ecosystem, which includes Sales Cloud, Marketing Cloud with Mobile Studio, WhatsApp, and Digital Engagement platforms. This involves ensuring seamless operation of multiple interconnected products and platforms, including middleware integrations with payment gateways, call center platforms, and digital acquisition tools. A primary responsibility is to ensure the entire fundraising technology ecosystem operates in full compliance with PCI DSS (Payment Card Industry Data Security Standard) and other relevant data security protocols. The role requires close coordination with relevant teams to maintain data integrity and security. Additionally, the officer will translate business needs into technical requirements for the Salesforce platform, manage product backlogs, prioritize features, and oversee the implementation of new functionalities to enhance donor engagement and fundraising effectiveness. This includes testing, deployment, and ongoing support for the Salesforce ecosystem.
Work Experience
A minimum of two years of professional experience in fundraising, CRM management, or product ownership, with a strong focus on Salesforce or similar platforms, is required. Experience in managing digital engagement tools and data security protocols is also essential.
Skills
Salesforce Administration, Product Ownership, CRM Management, Fundraising Strategy, Digital Marketing, Data Security Compliance (PCI DSS), Stakeholder Management, Agile Methodologies, Business Analysis, Technical Requirement Translation, Donor Management, Project Management