Digital Impact Specialist (NO-3), FT, #00137683, Addis Ababa
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. We are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling. We offer diverse opportunities for professional and personal development.
Job Purpose
The ICT function supports UNICEF’s mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships, and providing ICT solutions and services in a timely, secure, and safe manner. The purpose of this role is to manage, lead, and support the ICT functional accountability, internally manage the ICT function, and externally enhance collaboration and capacity building. This includes improving the delivery of results and knowledge management, building business relationships, and fostering innovation to better serve children and communities.
Responsibilities
1. Manage the ICT Function and Provide Technical and Operational Support: Oversee the day-to-day operations of the ICT function, ensuring the provision of reliable and secure ICT services. This includes managing IT infrastructure, systems, and applications, and providing technical assistance to staff. 2. Enhance Governance, Collaboration, Relationships, and Capacity: Develop and implement ICT governance frameworks, policies, and procedures. Foster collaboration among teams and external partners, build strong business relationships, and support capacity-building initiatives within the ICT domain. 3. Improve the Delivery of Results: Streamline ICT processes and workflows to enhance efficiency and effectiveness. Monitor performance metrics, identify areas for improvement, and implement solutions to optimize service delivery and support programme objectives. 4. Foster Innovation: Explore and adopt new technologies and innovative approaches to address UNICEF's challenges and opportunities. Promote a culture of innovation within the ICT team and across the organization.
Work Experience
A minimum of five years of professional experience in information technology management and business operations is required.
Skills
ICT Management, Technical Support, Operational Support, IT Governance, Collaboration, Capacity Building, Business Relationship Management, Innovation, Service Delivery Optimization, IT Infrastructure Management, System and Application Management, Problem Solving