Digital Impact Officer (ICT)
Organizational Context
UNICEF works in over 190 countries to save children’s lives and defend their rights. The Caribbean Multi-Country Office (MCO) serves twelve English- and Dutch-speaking Caribbean countries, focusing on equitable access to primary health care, learning, protection from violence, child poverty reduction, and resilience strengthening.
Job Purpose
The Digital Impact Officer (ICT) supports the planning, coordination, and continuous improvement of the UNICEF Caribbean MCO's enterprise ICT environment. This role ensures the delivery of secure, reliable, and responsive digital services essential for programme implementation and operational effectiveness across twelve programme countries. The incumbent acts as the Office's technical advisor on enterprise ICT, offering operational guidance on digital modernization, enterprise architecture, cybersecurity, ICT governance, and business continuity. The position is crucial for aligning digital solutions with UNICEF’s corporate ICT policies, standards, and digital transformation objectives, ultimately enabling the MCO to achieve its mission for children in the region.
Responsibilities
Under the supervision of the Deputy Representative (Operations), the Digital Impact Officer is responsible for supporting the planning, coordination, and continuous improvement of the MCO’s enterprise ICT environment. This includes ensuring the delivery of secure, reliable, and responsive digital services that enable programme implementation and operational effectiveness across twelve programme countries. The incumbent will serve as the Office’s technical advisor on enterprise ICT, providing operational guidance on digital modernization, enterprise architecture, cybersecurity, ICT governance, and business continuity. Key responsibilities involve ensuring that digital solutions are aligned with UNICEF’s corporate ICT policies, standards, and digital transformation objectives. This includes managing and maintaining the ICT infrastructure, troubleshooting technical issues, and implementing new technologies to enhance efficiency and security. The officer will also contribute to developing and executing ICT strategies, managing ICT budgets, and ensuring compliance with relevant regulations and policies. Furthermore, the role involves collaborating with various stakeholders, including IT teams in other UNICEF offices and external vendors, to ensure seamless integration and optimal performance of digital systems. The officer will also play a role in capacity building for staff on ICT best practices and the use of digital tools.
Work Experience
A minimum of two years of professional experience in ICT support, systems administration, network management, or a related role is required. Experience in a large, complex organization, preferably within the UN system or a similar international development agency, is an asset.
Skills
ICT Support, Systems Administration, Network Management, Cybersecurity, ICT Governance, Business Continuity Planning, Digital Modernization, Enterprise Architecture, Technical Advisory, Project Coordination, Problem-Solving, Communication