PSP Associate (Salesforce Database)
Organizational Context
UNHCR, the UN Refugee Agency, is a global leader in providing protection and sustainable solutions for refugees. This role is based in Kuala Lumpur, Malaysia, contributing to UNHCR's mission by supporting its operational needs through effective information management systems.
Job Purpose
The PSP Associate (Salesforce Database) will be responsible for supporting and maintaining the Salesforce database, ensuring its integrity, efficiency, and optimal performance. This role is crucial for managing and analyzing data related to UNHCR's operations, programs, and beneficiary information. The associate will work closely with various teams to understand their data requirements, provide technical support, and contribute to the development and implementation of data management strategies. The primary goal is to enhance data accuracy, accessibility, and usability, thereby enabling informed decision-making and improving the overall effectiveness of UNHCR's humanitarian efforts. This position plays a key part in leveraging technology to better serve refugees and displaced populations.
Responsibilities
The PSP Associate (Salesforce Database) will be tasked with a range of duties focused on the administration and enhancement of the Salesforce platform. Key responsibilities include managing user accounts, profiles, and security settings to ensure data protection and compliance. The associate will be responsible for data entry, data cleansing, and data migration activities, ensuring the accuracy and consistency of information within the database. They will also assist in developing and customizing reports and dashboards to meet the analytical needs of different departments. Troubleshooting and resolving database-related issues, providing technical support to users, and documenting system processes and procedures are also core functions. Furthermore, the associate will collaborate with stakeholders to gather requirements for new features or modifications, and participate in testing and deployment of system updates. This role involves contributing to the continuous improvement of data management practices and supporting the effective utilization of Salesforce for operational efficiency and reporting purposes.
Work Experience
A minimum of 2-3 years of experience in database administration, with a specific focus on Salesforce is required. Experience in data management, data analysis, and user support is also essential.
Skills
Salesforce Administration Database Management Data Entry Data Cleansing Data Migration Report Generation Dashboard Development User Support Troubleshooting System Documentation Requirements Gathering Data Analysis