NATIONAL POST: IT Assistant (G5)
Organizational Context
UNFPA is the lead United Nations agency dedicated to delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The organization's Strategic Plan for 2026-2029 focuses on accelerating the ICPD Programme of Action and achieving the Sustainable Development Goals by 2030. This role supports the UNFPA Country Office in Luanda, Angola, contributing to the agency's mission through effective IT services.
Job Purpose
The IT Assistant is responsible for supporting the implementation of Information Technology policies and standards within the UNFPA and WHO Country Offices in Luanda, Angola. This role provides essential IT support services, ensuring the effective functioning of hardware, software, and network infrastructure for both agencies. The IT Assistant serves as the primary point of contact for IT services, offering daily technical support to users, managing system installations and upgrades, and ensuring the security and performance of IT assets. The position contributes to improved business results and client services by maintaining robust IT management systems and facilitating user training.
Responsibilities
The IT Assistant supports the implementation and effective functioning of IT management systems and strategies, ensuring compliance with corporate information management and technology standards. Responsibilities include providing technical support for Quantum and Business Management Systems, training users on new systems, and interpreting IT policies for staff. The role involves managing the installation and upgrading of software and antivirus programs, monitoring network performance, and supervising file server traffic. Additionally, the IT Assistant manages IT inventory, supports the development of databases, and provides IT support for key events. They also manage the telephone system, ensure timely payment of IT-related utility bills, and recommend IT equipment procurement. Participation in inter-agency working groups and providing general support as needed are also key duties.
Work Experience
Requires 5 years of relevant working experience in network administration, hardware/software management, and telecommunications. Experience with Windows-based applications, web design, and client support (Help Desk) is necessary. Relevant certifications such as CCNE or MCSE/MCP are required. Proficiency in PC/LAN operating systems, Microsoft Windows, IT security, viral protection systems, and ERP systems is essential. Experience with multilateral or international organizations, particularly the UN, is highly desirable.
Skills
Core competencies include achieving results, accountability, professional expertise, analytical and strategic thinking, teamwork, and effective communication. Functional skills encompass implementing management systems, business acumen, multitasking, building partnerships, developing IT standards and applications, data management, and delivering results-based programs. Technical skills include a strong understanding of IT areas, proficiency in office and multimedia software, and knowledge of IT security and ERP systems.