INTERNSHIP: Digital Business Solutions
Organizational Context
UNESCO's Digital Bureau Solution (DBS) is responsible for ICT operations, overseeing the implementation of the organization's digital strategy. DBS ensures integrated project and knowledge management, a resilient IT infrastructure with best-in-class service management, and strengthened cybersecurity and digital risk management to effectively support UNESCO's programs.
Job Purpose
This internship offers motivated graduate/postgraduate students or recent graduates the opportunity to assist the Digital Bureau Solution (DBS) at UNESCO. Interns will gain exposure to the organization's work and provide specialized assistance on various projects under DBS management. The role involves supporting the delivery of UNESCO's digital strategy, contributing to enhanced project and knowledge management, a robust IT infrastructure, and improved cybersecurity measures. This is a chance to develop technical skills and gain practical experience in a multicultural international environment.
Responsibilities
Interns will support the Digital Bureau Solution (DBS) in various domains, including Operations, Helpdesk, Network, Server, and Cloud. Responsibilities may involve monitoring network performance, diagnosing connectivity issues, and configuring network devices. Interns will gain experience with cloud platforms like AWS, Azure, or Google Cloud, assisting with resource setup and migration planning. They will learn to troubleshoot network problems and maintain network documentation. User support, including password resets and account creation, will also be part of the role. Additionally, interns may contribute to AI/Generative AI model deployment, develop cybersecurity awareness content, coordinate phishing simulations, review security policies, and analyze vulnerability reports. In development, interns can assist in coding web or cloud-based applications, enhance user interfaces, prepare reports, clean and visualize data, and conduct testing and debugging.
Work Experience
This is an internship position, and prior work experience is not strictly required. However, candidates should possess excellent computer skills and knowledge of office-related software. The internship provides an opportunity to gain hands-on experience in various IT domains, including network monitoring, cloud platforms, server troubleshooting, user support, and application development.
Skills
Key competencies include strong communication and interpersonal skills, teamwork, accountability, innovation, knowledge sharing, continuous improvement, and a results-focused approach. Professionalism is also essential. Technical skills in areas such as network monitoring, cloud platforms (AWS, Azure, Google Cloud), cybersecurity, application development (HTML, CSS, JavaScript, Node.js, Django, Salesforce), data visualization (Power BI), and general IT support are highly valued.