Project Manager - Integrated Electronic Case Management System
Organizational Context
The United Nations Development Programme (UNDP) in Jamaica, through the SO-JUST Project, is implementing a seven-year social justice reform initiative. This project, funded by the Government of Canada, aims to modernize the justice system by developing and implementing an Integrated Electronic Case Management System (IECMS). This role supports the Ministry of Justice and Constitutional Affairs in this critical modernization effort.
Job Purpose
The Project Manager will lead the end-to-end planning, design, and execution of the Integrated Electronic Case Management System (IECMS) implementation within Jamaica's justice sector. This role is crucial for digitizing case handling, streamlining processes, and ensuring accurate, real-time data across various justice institutions. The purpose is to enhance efficiency, transparency, and accessibility of justice services, ultimately improving social justice for vulnerable groups. The Project Manager will coordinate closely with an International Consulting Firm and the Project Steering Committee to ensure the IECMS is effectively integrated, functional, and meets stakeholder expectations, contributing to the SO-JUST Project's goals.
Responsibilities
The Project Manager is responsible for overseeing the entire lifecycle of the IECMS implementation, from initiation to closure. Key duties include developing comprehensive project plans, defining scope, goals, and deliverables, and managing technical documentation and expert recruitment. This involves coordinating with external vendors, software developers, and technical teams to ensure timely completion and adherence to service standards. The role requires managing contracts, acquiring necessary permits, and ensuring compliance with legal and data security requirements. Stakeholder engagement is critical, involving communication, coordination of workshops, and training for justice sector personnel. The Project Manager will also manage the project budget, financial reporting, risk mitigation, and monitoring of key performance indicators. Additionally, the role oversees change management to ensure user adoption and the development of user manuals.
Work Experience
A minimum of two years of experience is required for candidates with a Master's degree, or four years for those with a Bachelor's degree. This experience should be in managing large-scale IT projects, preferably within the public sector or justice system. Proven experience in developing and deploying case management systems, implementing technology-driven changes in complex environments, and managing projects with multiple stakeholders, vendors, and contractors is essential.
Skills
Core Competencies: Achieve Results, Think Innovatively, Learn Continuously, Adapt with Agility, Act with Determination, Engage and Partner, Enable Diversity and Inclusion. Technical Competencies: Project Management (planning, organizing, prioritizing, controlling resources), Partnerships Management (building and maintaining networks), Monitoring and Evaluation (systematic monitoring, reporting, independent judgment), Resource Mobilization, and Systems Thinking.