Operations Manager [Open to Internal & External Applicants]
Organizational Context
The United Nations Development Programme (UNDP) is a global leader in the fight against poverty, inequality, and climate change. The UNDP Samoa Multi-Country Office (MCO), based in Apia, supports the Cook Islands, Niue, Samoa, and Tokelau in achieving sustainable development goals through inclusive growth, effective governance, and resilience. This role operates within the Strategy, Management, and Operations department.
Job Purpose
The Operations Manager serves as a key advisor to Senior Management within the UNDP Samoa MCO, overseeing all aspects of country office management and operations. This role is crucial for ensuring the efficient and effective delivery of UNDP programmes and projects by strategically managing financial and human resources, procurement, logistics, and ICT services. The Operations Manager leads the Operations Team, fostering collaboration and a client-oriented approach to support programme teams, other UN agencies, and government officials. The position requires continuous evaluation and adjustment of operational strategies to align with UNDP's mandate and evolving business needs, ensuring smooth functioning and consistent service delivery across all operational facets.
Responsibilities
The Operations Manager is responsible for providing strategic direction and ensuring compliance with UN/UNDP rules and regulations across all operational areas. This includes managing financial resources, ensuring accurate accounting (IPSAS compliant), and overseeing cash management and cost-recovery mechanisms. The role involves strategic human resources management, advising on staffing, and overseeing recruitment and performance management. Additionally, the Operations Manager leads efficient procurement and logistical services, develops procurement strategies, and ensures proper asset management. The position also entails managing ICT services, ensuring system functionality and security, and fostering collaboration through common services with other UN agencies. A key aspect is proactive risk management, identifying and mitigating operational risks to support informed decision-making and effective programme delivery.
Work Experience
A minimum of 5 years of relevant experience (with a Master's degree) or 7 years (with a Bachelor's degree) is required in management advisory services or operational system management. Experience with computer software, web-based management systems (like ERP), and managerial experience in finance, HR, procurement, or operations is essential. Prior UN/UNDP experience is desirable.
Skills
Core Competencies: Achieve Results, Think Innovatively, Learn Continuously, Adapt with Agility, Act with Determination, Engage and Partner, Enable Diversity and Inclusion. Cross-Functional & Technical Competencies: System Thinking, Contract Management, Accounting (General), Customer Satisfaction/Client Management, Communication, Portfolio Management, Risk Management.