RBA Directorate/Front Office Intern
Organizational Context
The United Nations Development Programme (UNDP) Regional Bureau for Africa (RBA) provides strategic oversight, quality assurance, management support, and regional analysis across country offices and global initiatives. The RBA Directorate is seeking a graduate student intern to support the establishment of a structured documentation and task-tracking system, aiming to enhance coordination, workflow efficiency, and knowledge management within the Directorate.
Job Purpose
This internship aims to support the RBA Directorate in establishing a robust documentation and task-tracking system. The intern will play a key role in improving coordination, optimizing workflow efficiency, and strengthening knowledge management processes within the Directorate. By developing and implementing user-friendly tracking systems, automating solutions, and identifying process improvements, the intern will contribute to the Directorate's overall operational effectiveness. This role offers a valuable opportunity for a motivated graduate student to gain practical experience in project support, digital innovation, and administrative management within an international development context, reporting directly to the Special Advisor to the RBA Director.
Responsibilities
The intern will be responsible for maintaining and updating a centralized task-tracking system and a comprehensive tasking log, including deadlines and follow-ups. This involves managing calendar coordination and supporting the planning of strategic meetings and events. The role includes taking meeting minutes, uploading them promptly, and maintaining organized document repositories on shared platforms like SharePoint. The intern will also support document review processes and liaise with country offices and HQ units to ensure timely submissions. Additionally, the intern will design and implement user-friendly tracking systems, explore automation solutions, identify inefficiencies, and propose process improvements. Research on relevant topics for briefing documents and contributing to monitoring systems for Directorate activities are also key duties.
Work Experience
Demonstrated ability to interact successfully with individuals from diverse cultural backgrounds is required. Experience with digital task management, process automation, or workflow optimization tools is a strong advantage. Experience in international development or knowledge of the UN system is preferred. Excellent analytical skills are necessary, and experience designing infographics is beneficial.
Skills
Proficiency in Microsoft 365 (Outlook, Teams, Excel, SharePoint, Planner). Experience with task-tracking tools and dashboards. Familiarity with workflow automation tools (e.g., Power Automate). Interest or experience with AI tools (e.g., Copilot, generative AI). Strong organizational and multitasking abilities. High integrity, discretion, and reliability. Ability to work independently under pressure. Excellent interpersonal and communication skills (written and verbal).