Security Operations Centre Assistant
Organizational Context
The Department of Safety and Security (UNDSS) provides global leadership and operational support for the UN Security Management System (UNSMS). UNDSS enables the safe and effective delivery of UN programmes in complex environments. UNDSS Sudan supports UN entities and NGOs in conducting humanitarian relief programmes, with this role based in Khartoum.
Job Purpose
The Security Operations Centre Assistant (SOC Assistant) provides crucial support to UNDSS Field Security Coordination Officers and other UN personnel, focusing on telecommunications. This role ensures the smooth operation of communication systems, facilitates information sharing, and supports the safe and effective delivery of humanitarian programmes in Sudan. The position contributes to maintaining security and enabling UN activities by managing radio and telephone communications, monitoring security incidents, and ensuring efficient information flow within the UN system and partner organizations.
Responsibilities
Support daily operations by professionally operating UN standard telecommunications facilities (VHF, HF radio, satellite phones) for message relay and communication. Answer radio and telephone calls promptly, maintain radio contact with users and vehicles, and track missions, advising on security issues. Provide initial emergency communication response and monitor news 24/7 for security incidents involving UN staff. Ensure efficient information sharing by advising staff on incoming messages, logging all communications, and disseminating security advisories. Monitor compliance with security communication protocols, including standard procedures, call signs, and radio discipline. Support information management by maintaining updated staff and vehicle lists and ensuring confidentiality of communications. Ensure the functional operability of the SOC by maintaining equipment, reporting faults, and providing basic technical support.
Work Experience
A minimum of 4 years of experience in radio communications is required with secondary education, or 1 year with a Bachelor's degree. Good knowledge of computer applications (MS Office, Internet) is necessary. Experience in hardware installation/maintenance, as a radio operator, or call agent is desirable. Specific knowledge of Codan VHF and Motorola VHF systems, including selective calling and programming, is required.
Skills
Proficiency in operating HF and VHF radios. Strong computer skills (MS Word, Excel, Access, PowerPoint). Knowledge of UN standard telecommunications facilities. Ability to monitor news and report security incidents. Experience with Codan VHF and Motorola VHF systems. Digital awareness and literacy. Customer satisfaction/client management. Security incident management and monitoring.