ICT Associate
Organizational Context
UN Women Ukraine is dedicated to gender equality and women's empowerment amidst the ongoing war. The Country Office (CO) focuses on gender-responsive recovery, reconstruction, and development, contributing to the UN Cooperation Framework. The ICT Associate supports CO operations, ensuring reliable IT services and infrastructure resilience, particularly crucial given frequent power outages and telecommunications disruptions.
Job Purpose
The ICT Associate provides essential technical support and manages the Information and Communications Technology (ICT) services within the UN Women Country Office in Ukraine. This role is critical for ensuring the effective functioning of the office's IT infrastructure, including hardware, software, and communication systems. The incumbent implements ICT strategies, advises on new technologies to enhance productivity, and provides daily support to users. A key aspect of this role is ensuring the continuity and resilience of operations through reliable backup power and connectivity solutions, which is vital given the challenging operating environment characterized by frequent power outages and telecommunications disruptions.
Responsibilities
The ICT Associate is responsible for implementing ICT strategies and new technologies, adhering to corporate standards. This includes supporting the Country Office's ICT functions, contributing to ICT policies, and drafting annual work plans. The role ensures the effective functioning of hardware and software, including installation, maintenance, and repair. Responsibilities extend to managing communication systems, such as satellite phones and Starlink terminals, and maintaining an inventory of ICT equipment, including backup power solutions. The Associate also manages network administration, monitors connectivity, troubleshoots network problems, and implements backup and disaster recovery procedures. Web management services for the Country Office website and Intranet are also included. Furthermore, the role provides technical support for ICT procurement, manages ICT inventory, and supports key operational activities requiring reliable power and connectivity. Diagnosing and resolving user issues, facilitating knowledge sharing, and onboarding new personnel are also key duties.
Work Experience
A minimum of 6 years of experience in network administration, hardware/software management, and telecommunications facilities is required. Experience with satellite internet solutions like Starlink and backup power equipment is advantageous. Prior experience working within the UN system or with NGOs is also considered a plus.
Skills
- PC/LAN operating systems (Microsoft Windows) - Corporate ICT security and virus protection systems - PC hardware troubleshooting - Video conferencing and telecommunication systems - Database management - Data review and discrepancy identification - Business process re-engineering and system implementation - Communication skills