Information Systems Assistant (ERP) (Tjo)
Organizational Context
This position is within the Enterprise Resource Planning Management Section (ERPMS) of the Programme Support and Management Services (PSMS) at the Office of the High Commissioner for Human Rights (OHCHR) in Geneva. The Information Systems Assistant (ERP) reports to the Unit Head of ERP Technical Support and Security Management Unit and the Chief of ERPMS.
Job Purpose
The Information Systems Assistant (ERP) is responsible for supporting the Enterprise Resource Planning (ERP) system, specifically Umoja ECC. This includes participating in the testing and implementation of new ERP releases, modules, and functionalities. The role involves processing user access requests, liaising with stakeholders to define requirements, and assisting with deployments. The Assistant will also be responsible for creating technical and user documentation, providing user support, managing support tickets, and coordinating ERP deployment projects. Additionally, the role involves data analysis, report preparation, and keeping abreast of ERP developments to propose corrective actions.
Responsibilities
Key responsibilities include participating in the testing and implementation of new ERP releases, modules, and functionalities, such as SLO reports in Umoja ECC. The role involves processing ERP user access requests according to established UN standards and procedures. The Assistant will act as a team member in planning, specifying, designing, implementing, and supporting ERP functionalities, liaising with section chiefs, users, and approvers to define requirements. Responsibilities also include assisting with ERP functionality deployments, monitoring authorized Umoja role usage, and producing monitoring reports. The role requires preparing technical and user documentation, training materials, and conducting technical presentations. Maintaining functional specifications, identifying and documenting functional issues, and providing support for deployed ERP functionalities, including managing support tickets in Jira and escalating issues, are also key duties. The Assistant will draft correspondence, prepare unit contributions for reports, and serve as a focal point for coordinating ERP deployment projects. This includes extensive liaison with organizational units, preparing terms of reference, and resolving project implementation issues. The role also involves staying updated on field developments, proposing corrective actions, validating fixes, and guiding junior staff on request, incident, and problem management processes. Assisting with data collection, analysis, and report preparation, as well as updating information materials, are also part of the role.
Work Experience
A minimum of seven years of experience in information systems or systems administration is required. Additionally, a minimum of three years of experience in an SAP ERP Security Liaison Officer (SLO) role or equivalent is necessary. Experience providing customer support for SAP ERP systems is also required. One year of experience in data analytics is desirable.
Skills
Professionalism, Planning & Organizing, Client Orientation, knowledge of organizational information infrastructure, hardware, software, application systems, programming languages, system development workflow, data analysis, modeling, interpretation, and effective communication.