for internal and external candidates)
Organizational Context
The United Nations Relief and Works Agency (UNRWA) is a UN organization established in 1949, mandated to assist and protect approximately 5.8 million registered Palestine refugees across the Middle East. It provides essential services including education, healthcare, and social services, operating as the largest UN entity in the region and relying on voluntary contributions.
Job Purpose
The Donor Care Officer serves as the primary contact for donors, managing all incoming inquiries regarding donations, UNRWA's activities, and donor accounts. This role ensures timely, professional, and high-standard responses, supporting donors with contribution updates like cancellations or modifications to ensure a positive and seamless experience. The position is crucial for maintaining donor engagement and satisfaction, contributing to UNRWA's mission by facilitating support for Palestine refugees.
Responsibilities
The Donor Care Officer acts as the main point of contact for donors, managing inquiries about donations and UNRWA's work, and handling donor account management. Responsibilities include supporting donors with contribution updates, maintaining accurate and confidential donor records in the CRM system, and preparing donor communications such as acknowledgment messages and stewardship updates. The role involves collaborating with fundraising teams on donor-facing messaging, optimizing donor care systems, analyzing donor feedback for improvements, and supporting fundraising campaigns during peak periods.
Work Experience
Requires at least four years of relevant national or international work experience in donor relations, customer service, or communications. A university degree in a relevant field is also necessary. Proficiency in English is essential, with Arabic considered a plus.
Skills
Core Competencies: Communication, Working with People, Drive for Results. Other Skills: Formulating Strategies and Concepts, Deciding and Initiating Action, Applying Technical Expertise, Adapting and Responding to Change, Relating and Networking.