Telecommunications/ Network Engineer - Internally for UNRWA staff only
Organizational Context
The United Nations Relief and Works Agency (UNRWA) is a UN body established in 1949 to assist and protect approximately 5.8 million registered Palestine refugees across Jordan, Lebanon, Syria, the West Bank, and Gaza. As the largest UN operation in the Middle East, UNRWA provides essential services including education, healthcare, and social services, funded primarily by voluntary contributions. The role reports to the Field IMT Infrastructure Officer.
Job Purpose
This role is responsible for managing and implementing UNRWA's HQ/Field Infrastructure Networking and Telecommunications services. This includes the design, deployment, monitoring, operation, and documentation of reliable network services aligned with the Agency's infrastructure strategy. The position involves administering operational tasks for various networking systems such as LAN/WAN switches and routers, satellite connectivity, converged IP networks, SD-WAN, and cloud networking. It also entails designing and managing Wi-Fi solutions and providing first-level technical support for network-related issues to HQ/Field staff. The role contributes to maintaining and improving the agency's communication infrastructure, ensuring its availability and performance, and advising on future capacity requirements and technology advancements.
Responsibilities
Manages and implements HQ/Field Infrastructure Networking and Telecommunications services, encompassing design, deployment, monitoring, operation, and documentation. Administers operational tasks for LAN/WAN switches and routers, WAN bandwidth monitoring tools, satellite network connectivity, converged IP networks, SD-WAN, and cloud networking. Designs and manages Wi-Fi solutions. Provides first-level technical support for network issues (LAN/VLAN, WAN, HW, SW, PSTN, MPLS, IP, SD-WAN, Wi-Fi, VPN), performing necessary technical changes. Monitors network performance, system availability, and reliability. Contributes input on projected capacity requirements for telecom and network infrastructure hardware, software, and licenses, participating in implementation design, testing, and rollout. Introduces configuration changes, including OS updates, device configuration modifications, adding new devices, processing administration scripts, changing IP schemas and routing, configuring VPNs, VLANs, and Quality of Service (QoS). Advises on infrastructure hardware, software, and license systems and policies. Stays updated on telecommunication technology developments and cloud services, making relevant recommendations. Performs other assigned duties.
Work Experience
A minimum of five years of progressively responsible professional experience in telecommunications network systems is required. Experience with Cisco or Juniper systems (switches, routers, wireless), large-scale LAN/WAN implementation and operation, and secure network communications (VPN, firewalls) is essential. Knowledge of IoT, BYOD, bandwidth management tools, and ITIL/MOF principles is also required.
Skills
Communication, Working with People, Drive for Results, Planning and Organizing, Learning and Researching, Creating and Innovating, Coping with Pressure and Setbacks, Relating and Networking, Cisco/Juniper systems, LAN/WAN implementation, Network security (VPN, firewalls), Bandwidth management, ITIL/MOF principles.