Intern - Quality Management Handbook
Organizational Context
The UNOG Medical Service, part of the Human Resources Management Service in Geneva, provides occupational health recommendations to approximately 18,500 staff members across 38 UN-related organizations. Its mandate includes promoting staff health, protecting against workplace hazards, and supporting staff with health-related workplace adjustments and return-to-work plans. This internship falls under the Deputy Chief Medical Officer.
Job Purpose
This internship aims to support the UNOG Medical Service in enhancing its operational efficiency and professional standards by reorganizing and completing the Quality Management Handbook. The intern will play a key role in reviewing existing procedures, identifying gaps, proposing standardized formats, and developing new Standard Operating Procedures (SOPs). This initiative is crucial for ensuring that the Medical Service's operations are clear, practical, and meet professional occupational health standards within the UN framework, with a target completion date for updated procedures by the end of 2025. The role contributes to the overall quality of professional care provided to UN staff.
Responsibilities
The intern will be responsible for reviewing and understanding existing procedures, UN guidelines, and ISO standards relevant to occupational health. Key duties include assessing the current Quality Management Handbook, identifying missing Standard Operating Procedures (SOPs), and proposing a standardized, easily updatable format for all SOPs. The role involves developing a project plan for handbook updates, interviewing team members to validate existing SOPs and gather input for new ones, and consulting with other UN stakeholders to ensure comprehensive coverage. The intern will draft the updated handbook, incorporate feedback, and present the final version to management, contributing to the service's adherence to professional standards.
Work Experience
Professional work experience is not required for this internship. However, applicants must be pursuing or have completed a relevant university degree. A field of study closely related to the work of the UNOG Medical Service, such as international occupational or public health, is essential. Applicants should also possess strong communication, analytical, and report-writing skills.
Skills
Communication skills for interviewing, analytical skills, report writing skills, proficiency in standard software applications (MS Word, PowerPoint, Teams). Desirable skills include drafting news articles/social media posts and designing surveys/polls. Fluency in English is required; French or another UN language is desirable.