Intern, Knowledge Management, Automation & Digital Publishing
Organizational Context
The Central Planning and Coordination Division (CPCD) within the Department for General Assembly and Conference Management (DGACM) coordinates UN meetings and publishes the Journal of the United Nations. This internship is based in the Office of the Director, CPCD, in New York, offering practical exposure to information management and digital publishing.
Job Purpose
This internship aims to provide participants with practical exposure to information management, digital publishing, knowledge management, and innovation initiatives supporting the Journal Unit within the CPCD Office of the Director. The intern will assist with various project-based activities, including learning about editorial and publication processes, developing training materials, documenting workflows, and contributing to knowledge-sharing and continuous improvement projects. The role offers hands-on experience with digital tools and emerging technologies to enhance information management and productivity, contributing to the overall efficiency and effectiveness of the Journal's operations and dissemination.
Responsibilities
Assist in learning and documenting the editorial, publication, and dissemination processes of the Journal of the United Nations. Prepare and update instructional presentations, user guides, onboarding materials, and training resources. Participate in projects to document workflows, business processes, and knowledge resources. Develop standard operating procedures (SOPs) and process documentation. Contribute to organizational knowledge sharing, user support, and continuous improvement initiatives. Manage digital records, electronic documents, and repositories. Assist with archiving and organizing Journal PDF collections and historical documentation. Gain exposure to and utilize Microsoft 365 tools, SharePoint, and Microsoft Copilot for collaboration and productivity. Explore and propose improvements for information management workflows and knowledge-sharing practices using digital tools. Review, organize, and analyze information for dashboards, reports, and presentations. Support change management and user experience initiatives.
Work Experience
Professional work experience is not required for this internship. However, relevant academic coursework, projects, volunteer experience, or other activities related to knowledge management, information management, digital publishing, training development, documentation, process improvement, records management, or communications are beneficial. Experience with graphic design, Microsoft 365 applications, SharePoint, or automation technologies is desirable.
Skills
Knowledge Management, Information Management, Digital Publishing, Training Development, Documentation, Process Improvement, Records Management, Communications, User Support, Microsoft 365, SharePoint, Microsoft Copilot, Graphic Design (desirable), Automation Technologies (desirable).