Information Management Assistant
Organizational Context
The United Nations Office for the Coordination of Humanitarian Affairs (OCHA) is part of the UN Secretariat, responsible for coordinating humanitarian actors to ensure effective responses to emergencies. OCHA's mission involves mobilizing and coordinating principled humanitarian action, advocating for the rights of those in need, and promoting preparedness. This Information Management Assistant role is situated within OCHA's Information Systems Section in Nairobi, Kenya, reporting to the Editor.
Job Purpose
The Information Management Assistant plays a crucial role in ensuring the timely delivery of quality information during crises, supporting OCHA's mission to coordinate effective humanitarian action. This involves curating and managing content from various partners, ensuring its visibility and relevance. The role contributes to streamlining workflows, enhancing collaboration across duty stations, and maintaining the credibility of OCHA's information products. By addressing client needs and resolving information-related cases, the assistant directly impacts the speed and effectiveness of humanitarian responses, ensuring critical data reaches stakeholders promptly. This role is vital for maintaining the reliability and accuracy of information that underpins coordinated humanitarian efforts.
Responsibilities
The Information Management Assistant is responsible for ensuring the timely delivery and quality of content from information partners, initiating coverage for sudden onset crises. This includes curating key content through dedicated mechanisms for visibility and relevance. The role involves coordinating content management across different duty stations to ensure smooth collaboration and consistent workflows. Conducting quality control and verification of content, leveraging language skills for specific coverage areas, and monitoring/reporting technical problems are key duties. The assistant will also provide recommendations for improving content management processes, especially in response to technological advancements. Furthermore, the role requires addressing client needs by efficiently resolving information-related cases with empathy and sound judgment, contributing to the overall effectiveness and credibility of OCHA's information services during humanitarian emergencies.
Work Experience
A minimum of five years of experience in the humanitarian, human rights, or development sector is required, with at least two years in communication, reporting, information management, online editing, desktop publishing, or journalism. Experience with web content management systems, taxonomy, and content classification is desirable.
Skills
Professionalism, Teamwork, Technological awareness, Content management standards, Online information management, Independent research, Information retrieval, Controlled terminology, Metadata enhancement, Classification guidelines, Document selection, Meeting commitments, Deadline adherence, Problem-solving, Stress management, Gender perspective integration, Interpersonal skills, Diversity sensitivity, Workflow adherence, Web content management systems, Web publishing, SEO, Mailing list management, Social media, APIs, Usage analytics.