Social Worker - Relief & Social Services Department - Daily Paid Opportunity - Damascus and Daraa Areas - Grade 11
Organizational Context
The United Nations Relief and Works Agency (UNRWA) is a UN body established in 1949 to assist and protect approximately 5.8 million registered Palestine refugees across Jordan, Lebanon, Syria, the West Bank, and Gaza. Its mission is to help refugees achieve their full potential in human development. UNRWA operates as the largest UN entity in the Middle East, providing essential services including education, healthcare, and social services, funded primarily by voluntary contributions. This role reports to the Area Social Work Supervisor.
Job Purpose
This role is responsible for conducting comprehensive social intervention assessments for individuals and families in need, developing tailored care plans using a strengths-based approach, and providing essential social support and psycho-social counseling. The incumbent will facilitate referrals to other services, maintain accurate case documentation, and support community-based initiatives for vulnerable groups such as women, children, youth, the elderly, and persons with disabilities. A key aspect of the role involves fostering strong working relationships with partners and stakeholders to enhance refugees' access to quality services. The position requires adherence to agency policies and procedures, reporting to the Area Social Work Supervisor, and contributing to the overall well-being and development of Palestine refugees.
Responsibilities
Conduct comprehensive social intervention assessments for individuals and families, developing personalized care plans in collaboration with them, and employing a strengths-based approach. Provide direct social support and psycho-social counseling at household or facility levels as per care plans. Identify needs for referrals to other UNRWA services or external agencies, facilitate these referrals, and follow up to ensure appropriate care. Maintain prompt and accurate documentation of all casework, adhering to social work principles and utilizing relevant databases. Facilitate and support community-based initiatives targeting various vulnerable groups to complement individual and family casework objectives. Cultivate and maintain positive working relationships with partners and stakeholders to improve refugee access to services. Perform other assigned duties as directed by the supervisor.
Work Experience
A minimum of three years of experience in social work, psycho-social support, or counseling within developmental or humanitarian programs is required. Experience should be with governmental, non-governmental, or NGOs. Applicants must also be willing to travel within the field and potentially drive an agency vehicle.
Skills
Proficiency in UN Core Values (Integrity, Professionalism, Respect for Diversity) and Core Competencies (Communication, Working with People, Drive for Results). Functional skills include Applying Technical Expertise, Analyzing, and Learning and Researching. Ability to travel within the field and drive an agency vehicle is required. Willingness to undertake professional in-service training.