Monitoring & Evaluation Team Leader-program support office-For internal candidates
Organizational Context
The United Nations Relief and Works Agency (UNRWA) is a UN entity established in 1949, mandated to assist and protect approximately 5.8 million registered Palestine refugees. With over 30,000 staff, it is the largest UN operation in the Middle East, providing essential services including education, healthcare, and social services. This role is situated within the Program Support Office in the West Bank.
Job Purpose
This role is responsible for managing, coaching, and supervising the Monitoring and Evaluation (M&E) team, ensuring the day-to-day operations and strategic guidance of M&E activities align with UNRWA's agency-wide priorities. The position supports the development and implementation of M&E policies and systems, analyzing performance data to measure progress and assess achievements. A key function is ensuring that lessons learned and evidence generated are integrated into program design, planning, and decision-making to enhance program effectiveness and accountability. The role also involves providing input for reports, developing targets and indicators, training program teams on data utilization, and assessing the relevance and effectiveness of UNRWA's services.
Responsibilities
The incumbent will manage and supervise the Monitoring and Evaluation (M&E) team, providing strategic guidance and coordination for M&E activities to align with agency priorities. This includes supporting the development and implementation of M&E policies, systems, and procedures, and analyzing performance data to measure progress and assess achievements. The role involves preparing reports for the Results-Based Management (RBM) system, developing project-specific targets and indicators, and training program teams on data collection and utilization. Responsibilities also include evaluating the effectiveness and efficiency of UNRWA's program services, coordinating M&E for projects and emergency interventions, and facilitating project evaluations. The incumbent will act as a liaison for M&E processes with external stakeholders, contribute to project design by integrating M&E requirements, and maintain strong working relationships with stakeholders to ensure effective coordination and collaboration.
Work Experience
A minimum of six years of progressive professional experience in monitoring & evaluation, program management, data analysis, and results-based management is required. This includes performance measurement, reporting, and impact assessment. At least two years must be in a senior supervisory or managerial capacity, preferably within a large international organization delivering social services or humanitarian assistance. Knowledge of data visualization tools like Power BI or Tableau is desirable.
Skills
UN Core Values: Integrity, Professionalism, Respect for Diversity. Core Competencies: Communication, Working with People, Drive for Results. Functional Competencies: Formulating Strategies and Concepts, Applying Technical Expertise, Relating and Networking, Deciding and Initiating Action, Planning and Organizing. Leadership Competencies: Delivers Results, Manages Complexity and Change, Creates and Maintains Impact and Partnership.