Intern (Business Relationship Management)

Organizational Context

The Office of Information and Communications Technology (OICT) within the UN Secretariat is spearheading the digital transformation of the Organization. This internship is based in New York and offers an opportunity to contribute to secure, reliable, and innovative technology solutions, supporting the UN's mission for a better future.

Job Purpose

This internship within the Business Relationship Management Section (BRMS) of OICT provides hands-on experience in supporting the UN's digital transformation. The intern will assist in managing relationships with OICT partners, understanding their needs, and logging ICT service requests. The role involves collaborating with clients to identify pain points and support the development of ICT plans, contributing to the effective delivery of technology services across the Organization. This position offers exposure to IT projects, data analytics, and project support, fostering professional development in a dynamic international environment.

Responsibilities

Assist Business Relationship Managers in maintaining partner relationships and understanding client needs, challenges, and priorities. Collaborate with OICT clients to analyze processes, identify pain points, and support the development of ICT plans using technology solutions. Log demands and client requests for new or modified ICT services. Coordinate with client users, vendors, and UN system teams on Information Technology services. Provide administrative and substantive support for meetings and conferences, including document preparation and minute drafting. Prepare documentation such as training materials, operational reports, and user specifications. Support data analytics initiatives and data policy development. Assist in other IT functions as required, including working with specific software and tools.

Work Experience

No prior working experience is required for this internship. However, academic knowledge, project-based experience, or volunteering in areas such as Information Technology, Data Analytics, International Affairs, or related fields is advantageous. Experience with consulting projects or performance management is also beneficial.

Skills

Proficiency in Microsoft Office 365 tools. Knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure). Familiarity with IT Service Management (ITIL) and Project Management (Prince 2) frameworks. Experience with business intelligence tools (e.g., Power BI, Tableau). Strong written and verbal communication skills. Understanding of data management and customer-oriented service delivery.

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